Customer Service Front Desk
Resume:
Melina Young
Beach Park, IL
***********@*****.***
Customer service oriented professional capable of multitasking and prioritizing workloads to ensure timely delivery.
Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed
to handling information that is sensitive and confidential.
* Effective problem solver, able to assess needs and identify solutions
* Adept at managing time, coordinating details, and balancing competing demands
* Strong written, verbal, and interpersonal skills for effective communication and documentation
* Brings finely tuned attention to detail and commitment to quality to all assigned tasks
* Microsoft Word, Excel, and PowerPoint
Willing to relocate to: Beach Park, IL
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Elevate Care North Branch-Niles, IL
January 2024 to Present
• Welcoming visitors and solving their problems.
• Managing security and telecommunications systems.
• Handling queries and complaints via phone, email and general correspondence.
• Taking messages and ensuring they are passed to the appropriate staff member in time Patient Coordinator
Ovitsky Vision Care-Chicago, IL
June 2019 to September 2023
• Update patient charts
• Fill out the necessary forms
• Locate and return all charts to their proper place
• Drive to the location of the residents nursing home facility
• Call to verify service with POA’s
• Ask nursing home residents if they would like to receive our services Dietary Aide
Unidine Corporation at Brookside Care Center-Kenosha, WI September 2016 to June 2018
* Serve meals to residents
* Take drink orders for residents
* Follow individualized resident diets when preparing meals
* Check and verify each meal ticket with a high attention to detail
* Clean dining halls after each meal
Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy - Clear water, FL
October 2017 to October 2019
High school diploma
Zion-Benton Twnshp Hi School - Zion, IL
August 1999 to June 2003
Skills
• Greenway Prime Suite EHR
• HIPAA Compliance
• Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers
• Third Party Payers
• Medical Billing
• Medical Office Medical Administrative
• Patient Registration
• Medical Practice Management Systems Introduction to CPT & ICD-10 Coding
• Medical Terminology
• Excel
• Office Experience
• Administrative Experience
• English
• Microsoft Word
• Dietary Aide Experience
• Hospital Experience
• ICD-9
• Medical Records
• Transcription
• Medical Coding
• Time Management
• Cooking
• Medical receptionist
• EMR Systems
• Medical Scheduling
• Data Entry
• ICD Coding
• Time management
• Customer service
• Computer skills
• Medical terminology
• ICD-10
• CPT coding
• Microsoft Excel
• Office experience
• Clerical experience
• Cleaning
• Communication skills
• Microsoft Office
• Patient care
• HIPAA
• Epic
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