Customer Service Accounts Receivable

WS

WILMA STANTON

************@*****.*** 704-***-**** Charlotte, North Carolina 28262

Talented Professional with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Proficient in ICOMS

Salesforce

Communication

Excel

Word

CRM

ORACLE

Customer Service

Collections

Billing

Research

Process Improvement

Oral and written communications

Verbal and written communication

Statement Review

Viewpoint

Financial Forecasting

Payment Processing

Financial Documentation

Problem-Solving

Adaptability and Flexibility

MSS Solutions

Accounts Receivable Specialist IlI

Reviewed and verified accuracy of invoices and account balances. Prepared monthly statements for customers.

Researched past due accounts and initiated collection efforts in a timely manner.

Maintained organized records of all customer accounts receivable activity. Reconciled discrepancies between customer payments and invoices due. Responded promptly to customer inquiries regarding their account status or payment history.

Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.

Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance. Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.

Generated, mailed and monitored invoices.

Evaluated open accounts to look for past-due balances and pursue collection strategies.

Processed new customer forms to set up accounts in system. Prepared aging reports to identify past due accounts. Coordinated with sales and customer service departments to resolve billing issues.

Summary

Skills

Experience

Managed timely invoicing of clients and ensured accurate billing details. Negotiated payment plans with delinquent accounts. Ensured compliance with financial policies and regulations. Crown Castle Charlotte, NC

Credit Collection Analyst

01/2022 - 03/2024

Analyzed customer invoices to ensure contract terms and conditions are being followed

Completed ad hoc projects and related deliverables, as assigned Provided analysis and feedback to manager explaining variances in customer cash trends

Perform Credit analysis for existing accounts

Cash application and adjustments to specific accounts as provided by Treasury backup.

Monitored delinquent accounts on a daily basis to ensure timely collection of payments.

Reviewed and updated customers' account information including payment history, contact information, and credit limits.

Identified and analyzed customer creditworthiness through financial statements, credit reports, and other data sources. Drafted letters to customers regarding overdue balances and negotiated payment terms with them.

Conducted regular follow-up calls with customers to ensure timely payments were being made.

Investigated customer disputes regarding billing errors or discrepancies in their accounts.

Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.

Charter Communications Charlotte, NC

Enterprise Accounts receivable Analyst I

01/2018 - 01/2022

Perform complex collections activities on outstanding Enterprise customer accounts

Meet weekly/monthly Collection's deadlines and department goals and KPIs

Manage discrepancy resolution with Operations and Account Management Collaborate with internal and external business partners to ensure timely resolution of account issues

Maintain company best practices and support process improvement Proactively address account issues with a sense of urgency. Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.

Resolved discrepancies between customer records and bank statements. Maintained accurate records of all account receivable activities for audit purposes.

Time Warner Cable Charlotte, NC

Field Coordinator

01/2013 - 01/2018

Provided support to Field technicians with equipment retrieval issues Access daily aged work orders to ensure proper and timely completion Generated reports to assist in monitoring daily workflow Handled the completion of Non-Pay field disconnect orders. Assisted in the coordination of field activities, including scheduling and tracking.

Organized and maintained accurate records of field operations and personnel.

Ensured compliance with relevant regulations, policies, procedures, and standards related to field operations.

Analyzed data collected from various sources to identify trends or patterns which could be used to improve efficiency.

Time Warner Cable Charlotte, NC

ERATE Specialist

01/2012 - 01/2013

Created invoices on a monthly basis for all Erate accounts in the Carolinas Market

Research and monitoring past due military accounts and develop invoices through Wide Area Workflow (WAWF)

Conducted yearly reviews for eligibility for schools to receive USAC funding

Certify documentation and verification of funds, Manage orders for revenue accuracy for Erate clients

Reconciled billing on a monthly basis and maintained accurate records for all accounts in the ICOMS biller.

Coordinated with other departments to ensure efficient workflow processes.

Assisted in developing strategies to increase customer satisfaction levels. Participated in ongoing training and compliance activities. Time Warner Cable Charlotte, NC

Commercial Collections

01/2012 - 01/2013

Managed a portfolio of delinquent accounts averaging 31 days and over past due with a A/R balances ranging >10k+

Resolved customer disputes regarding discrepancies in account balances and MRR, and input adjustment requests through SalesForce.com Identified missing payments through research and making sure that accounts were appropriately corrected and coded in ICOMS. Prepared monthly reports on delinquent accounts, aging analysis and bad debt write-offs.

Negotiated payment arrangements with customers in order to maintain positive business relationships.

Processed payments received by customers in accordance with company policies and procedures.

Maintained contact with customers through phone calls, emails, or letters to remind them of overdue payments.

Drafted collection letters for past due accounts according to established guidelines.

Reported any violations of credit terms or defaulted loans to credit agencies as required.

G&K Services Charlotte, NC

Accounts receivable Assistant

01/2008 - 01/2009

Oversee collection and recovery for all accounts receivable, including investigation into short pays, disputes and account reconciliations Assisted company with reaching and maintaining goals of; over 80%

(current 0; under 17% 30-60 days; under 2% 60-90 days and under 1% over 90 days

Identified, prepare and process account adjustments, as necessary. Posted cash receipts daily into the general ledger system and prepared bank deposits accordingly.

Generated reports detailing outstanding customer balances and aging information.

Investigated discrepancies between customer payment records and internal records.

Prepared monthly statements for customers and sent out reminder notices. Education and Training

Central Piedmont Community College

Human Resources

01/2017

Central Piedmont Community College

Banking

01/1988

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