Customer Service Specialist Ii
Resume:
DeLayna Trusty
Duncan, OK ****
********@*****.***
SKILLS
While employed as a Development Specialist II at EPIC Charter Schools I used Google WorkSpace, Google, Google Slides, Google Docs, Google Sheets, Internet Explorer, Google Chrome, GMail, Yahoo Mail, Microsoft Excel, Powerschool, HubSpot, P Enrollment, customer service, call center experience, Aircall, ZOOM, contacted families about truancy and other concerns, managed several projects at the same time with strict deadlines, public speaking and Leadership training.
I enjoy building relationships with contacts and other various persons involved with my job. While employed at EPIC Charter Schools, I was assigned 3,000+ families to be in contact with for answering questions, helping with enrollment and re enrollments and providing any assistance that I could. In my last enrollment season as a Development Specialist II, I enrolled over 550 families out of my department's 3,000. My KPI numbers routinely stayed at the top of my 21 co workers.
While I was employed at Bad Boys Billiard Productions I acquired the following abilities: FireFox, designing shirts, plaques and flyers, vinyl printing, sublimation printing, designing and sublimating plaques, making orders for other merchandise, making schedules, scheduling travel accommodations for multiple associates, working with multiple websites and companies for scheduling events, shipping and receiving, accounting, customer service, managing an online store, Adobe Creative Suites, Corel programs, Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint, making schedules, customer service, some accounting and designing business cards. I am a people person, dependable, a quick learner and punctual. I enjoy learning new tasks that will apply to my daily work experience. I enjoy working in a team environment, but can also work well independently. I am proficient in problem solving and adjust quickly to new environments and challenges. I can clearly communicate information and ideas and am skilled at managing time efficiently. I am able to type 55 WPM and learn different platforms for computer work very quickly.
EXPERIENCE
EPIC Charter Schools, Oklahoma - Development Specialist II June 2023 - October 2024
● Working in HubSpot
● Working in an Aircall call center
● Assisting families with questions about attendance
● Assisting families with enrollment applications
● Assisting families with their needs after enrollment
● Using HubSpot to track contact with families
● Coordinating truancy contacts
● Assisting families with the re enrollment process
● Customer Service
● Assisting older students with enrolling into the Pathways program
● Communicating (emails, phone calls, live chat & texting) with families concerning upcoming events for their students
● Communicating (emails, phone calls, live chat & texting) with families regarding programs their students are eligible for
● Communicating (emails, phone calls, live chat & texting) with families about their student's attendance
● Entering student's and families information into the Hubspot and PowerSchool databases
● Data Entry concerning attendance, enrollment and other various needs
● Creating new spreadsheets that our department may need
● Training new specialists
● Attending events hosted by EPIC to communicate with families (public speaking)
● Coordinating re enrollment events for in person re enrollment assistance
Bad Boys Billiard Productions, United States- Tournament Director & Associate
August 2021 - April 2023
● Entering tournament player’s information into the database
● Designing merchandise, flyers and player’s guides for events
● Communicating (e-mail, phone, live chat & text) with players, vendors and location staff at events
● Data Entry of tournament results and tournament entries
● Managing all databases for the company
● Finding locations for future events all over the United States & Canada
● Updating social media accounts: Facebook & Twitter
● Setting up locations and running the events: Las Vegas, NV, Lincoln City, OR, Lawton, OK, Wichita Falls, TX and Elizabeth, IN
● Making travel plans & accommodations for all associates
● Inventory of tournament equipment & merchandise
● Managing an online store
● Shipping & receiving for the online store
● Establishing & running leagues & tournaments in Southern Oklahoma
● Creating any new databases & spreadsheets that the company may have needed
Home School Teacher, Duncan, OK - Homeschool Teacher August 2014 - November 2024
● Homeschooling my son with K12 from 6th-8th grade and Duncan Public Schools in the 12th grade (virtual program in 2020)
● Homeschooling my daughter with Duncan Public Schools in Kindergarten (virtual program in 2020) and 1st - 5th, with EPIC Charter Schools
● Finding curriculum to supplement the standards that were required
● Finding curriculum to broaden their knowledge on subjects that interested them
● Planning individual field trips to help with more knowledge & skills
● Teaching my son 3 years of Spanish and currently teaching my daughter Spanish
● Arts and crafts
● Physical Education and U8 & U10 Girls Soccer Assistant Coach Applebee’s, Duncan, OK - Bar Manager
March 2013 - October 2015
● Serving customers
● Mixing drinks
● Training new employees
● Inventory
● Running a cash register
● Ordering bar inventory
EDUCATION
Penn State, Online- Graphic Design
AUGUST 2005- MAY 2007
I attended Penn State Online to obtain an Associate’s Degree in Graphic Design while working for a newspaper in Duncan, OK. I learned how to use all the Adobe Creative Suites programs and Corel programs during my time there and while employed at the Chisholm Trail Shopper. I did not complete this degree due to the company being sold.
Ashworth College, Online - Criminal Justice
AUGUST 2002 - JANUARY 2004
I attended Ashworth College Online to get my Associate’s Degree in Criminal Justice. I still have a semester and a half left to obtain this degree as I shifted towards a degree in Graphic Design when I received a job in Duncan working for The Chisholm Trail Shopper.
Duncan High School, Duncan, OK - High School Diploma AUGUST 1996 - MAY 2000
General Studies and 3 years of Spanish also Business and Computer classes. Gaps in my employment come from raising and homeschooling my 2 children for those periods of time.
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