Sales Representative Account Manager

MATTHEW OLIVER

**** ***** **** ****. ******, MD *1921

302-***-**** - ************@*******.***

PROFESSIONAL SUMMARY

Accomplished Sales Representative offering experience in attracting new clients and sourcing opportunities by developing successful sales strategies. Eager to bring energy and ability to positively impact colleagues and drive individual sales goals. Polished in promoting and marketing products as well as maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques. Maintained and executed professional business understanding as well as a consultative selling approach. Skilled in developing new business, listening and understanding customer needs, and executing strategies. SKILLS

• Sales Presentations

• Sales Reporting

• Client acquisition

• CRM software proficiency

• Sales Forecasts

• Product Training

• Contract Negotiations

• Product Demonstrations

• Revenue Generation

• Lead Generation

OTHER TRAINING SKILLS

• Strong ability to work under time constraints.

• Extensive Fraud knowledge through practical use of applications

• Specialization in banking practices related to fraud.

• Detail-oriented

• Salesforce

• Excellent investigative and problem-solving skills

• Patient, mature, with high perseverance and a passion for winning

• Proficient in Microsoft Excel, PowerPoint, Outlook, TSYS, LexisNexis Solutions, and various other fraud online research tools.

WORK HISTORY

09/2019 to Current Field Account Manager

LexisNexis Risk Solutions – Alpharetta, GA (Remote)

• Sustain and grow customer and client relations through all communication channels.

• Helped customers understand all product offerings and the best available options for their needs.

• Created and delivered presentations to decision-makers.

• Performed product demonstrations to help drive sales and product adoption.

• Supported the evaluation of new products and their impact on our customers.

• Worked closely with the services team to meet customer expectations, resulting in an annual retention rate of 90%

• Assisted in retaining over $25MM in revenue annually through training, account updates, and product offerings.

• Review customer invoices to ensure proper billing for each cycle.

• Exceed monthly and annual revenue objectives.

• Oversee all Salesforce forecasting activities for my clients/accounts.

• Traveled throughout assigned territory to leverage leads and visit existing customers.

• Cultivated new leads through the application of LinkedIn and Salesforce strategies. 04/2011 to 09/2019 Fraud Supplier Service Manager Lead Barclaycard US – Wilmington, DE

• Manage and oversee vendor-related projects specific to Fraud impacts.

• Coordinate applicable and necessary resources for implementing projects.

• Knowledge of all managed vendor contract procedures and negotiation techniques

• Monitor all aspects of vendor engagement and timelines.

• Analyze production reports and work on improvement of operational efficiency based on available solutions from vendors.

• Administer vendor contracts and participate in contract renewal negotiations.

• Analyze first reports of loss and underlying file material to uncover suspicious activities.

• Established and maintained strong working relationships with appropriate industry groups, governmental agencies, and law enforcement.

• Inspected operations of the bank and checked for accuracy for legal, regulatory, risk, and government compliance.

11/2009 to 06/2010 Sales Manager

Anderson Homes – Middletown, DE

• Negotiated contracts to build new construction homes.

• Build portfolios of potential clients and pursue new business and new customers.

• Organized promotional events and interacted with the community to increase sales volume.

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Oversee production and completion of sales from contact to settlement.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.

EDUCATION

Bachelor of Arts: Business Management and Marketing Northwood University - West Palm Beach, Florida

Major in Business Management and Marketing

Minor: Social Science, Language Arts

• Scholarship Recipient

• Professional Development

• 3.3 GPA

• Extracurricular Activities: College Baseball

FOOTBALL, BASEBALL, AND BASKETBALL COACH IN MY COMMUNITY. I have been coaching sports to the youth in my community for 6 total seasons from the age of 3 to 13.

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