Customer Service Representative
Resume:
P E R S O N A L
D E TAILS
ADDRESS
Street,Bellevue
Estate,Eesteriver - 7100
Africa
PHONE
iviwemongameli98@g
mail.com
S K I L L
Multitasking
Effective Time
Management
Fast Learner
Adaptability
Customer Service
Computer Skills
Problem Solving Skills
Interpersonal
Communication Skills
Public Speaking
L A N G UAGE
English
H O B BY
Reading
P R O F E S S I O N A L S UMMARY
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. E M P L OYMENT H I S TORY
Receptionist, Rivers Accounting CC
3 April 2023
•Welcoming clients with positive energy •Answering and forwarding calls from clients and taking messages •Performing clerical tasks such as data entry,filing and record keeping •Shredding documents for POPI Act •Binding annual financial statements and scan and save to the server. •Boxing archived Tax documents and return them back to the clients.
Cashier, Edcon (Jet Store)
1 February 2017 - 29 May 2020
•Processing cash debt, credit and check transactions using cash registeror point of sale system. •Interacting with customers and assisting them if they don't see the items they are looking for. •Balancing register after every shift,determining change and recording purchases. I have recieved multiple compliments rergading my service,clients were so happy being treated with respect and posive attitide.
Social Auxiliary Worker Trainee, Khayelitsha DSD
4 January 2016 - 29 July 2016
•Providing emotional and practical support to foster care children •Assisting Social Workers in protecting vulnerable foster care children. •Assisting Social Workers in managing and mitigating crises. •Advocating and empower clients needs to improve their circumtances.
IVIWE MONGAMELI
RECEPTIONIST
E D U C T I O N
Social Auxiliary Work, Hugenote College Cape Town
1 June 2015 - 29 July 2016
I did my one year course Social Auxiliary Worker in Hugenote College.I was doing 6 months theory and I did my 6 months practical in Khayelitsha Department of Social Development.I enjoyed my 6 months training ofwhich I have gained a lot of experience on how to handle foster carw children and how to support the parents who are looking after them emotionally. Matric, Ntsonkotha SSS Eastern Cape
10 January 2011 - 29 November 2013
I matriculated in 2013,in Ntsonkotha Senior Secondary School,which I did not pass well I wanted to do Social Worker,but my results were not good.I decided to do Social Auxiliary Worker.
R E F E R E N C E
Ntombovuyo Ndongeni from Khayelitsha DSD
******************@*****.*** 073*******
Rone Scott from Rivers Accounting
****@****************.*** 081*******
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