Customer Service Data Entry
Resume:
Cheryl Vasquez
Chicago IL 60641 ***********@*****.***
Objective
Results-oriented Debt Collector with 5 years of experience and knowledge in the finance sector. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal skills.
●Debt collection
●Computer Proficiency and Data Entry
●Strong Customer Relation Skills
●Excellent Organizational Skills
●Telephone Answering, 12-Line System
●Word Processing and Typing
●10-Key Calculator
Education
High School Diploma Lane Technical Institute, Chicago, Il
1986
Professional
Experience
WellBe Senior Medical
.Engagement Specialist
.Engaged members over the phone to participate in our program
.Applied customer service and empathy for senior citizens and others.
.Made phone calls to engage members into the wellbe program as well as received incoming calls from members wanting information on our company.
. Scheduled each member with the correct nurse and learned how to use a scheduling software.
ATG CREDIT LLC..
Debt Collection Agent - ATG Credit LLC Chicago, IL
●Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns
●Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
●Communicate with debtors by telephone and in writing to manage debtors and arrears process
●Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request
●Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection / recovery
FMS INVESTMENT -Collections Specialist
●Provide customer service on accounts as well as invoice information.
●Remain compliant with policies, processes and legal guidelines.
●Responsible for locating and notifying students of delinquent accounts.
●Updating customer accounts in oracle.
●Expedite dispute correct or adjust accordingly.
2023-2024
2016-2022
2012-2016
Telemarketing - TTC Marketing, Elmwood Park, IL
1.Solicited orders for merchandise and services over the telephone
2.Called prospective customers to explain types of services and merchandise offered.
3.Applied persuasive sales techniques to encourage the services offered
4.Consistently met and exceeded sales as well as demonstrated effective presentation skills. sBusiness Development Representative- George May Int. Park Ridge, IL
●Established a successful rapport with multi-million dollar business owners to set up appoinments for a sales representative to come out and offer our business management services.
5.Consistently met or exceeded sales goals for our team LIBERTY BANK FOR SAVINGS RETAIL SERVICES SPECIALIST- General office duties, including mail desk and scanning of important documents
6.Process all A.T.M. and debit cards for accuracy
7.In-clearing and out-clearing of inbound checks for all branches of Liberty Bank
8.legal research
2010-2012
2007-2010
GEORGE S MAY
Business Development Representative- George May Int. Park Ridge, IL
●Established a successful rapport with multi-million dollar business owners to set up appointments for a sales representative to come out and offer our business management services.
●Consistently met or exceeded sales goals with multi million dollar business owners to set up appointments for a sales representative to come out and offer our business management services.
2004-2007
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Computer Skills
WordPerfect • Microsoft Word • Power Point • Spreadsheet • Excel
References Available Upon Request
Business Development Representative- George May Int. Park Ridge, IL
●Established a successful rapport with multi-million dollar business owners to set up appointments for a sales representative to come out and offer our business management services.
●Consistently met or exceeded sales goals for our team
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