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Latesha Snuggs

**************@*****.*** 615-***-**** Murfreesboro, TN

SUMMARY

Seasoned professional with 15 years of diverse experience in guest relations, call center operations, and direct care. Excelled in roles requiring exceptional communication, outreach, and service coordination. Seeking to leverage expertise as a Remote Patient Navigator/Member Outreach, ensuring high-quality patient support and satisfaction. WORK EXPERIENCE

Uptown Suites Smyrna, TN

Guest Service Representative Sep 2024 - Present

• Ensure guest satisfaction by providing top-tier customer service, managing check-ins and check-outs, and efficiently addressing inquiries and concerns.

• Maintain meticulous records of guest interactions, preferences, and requests, while collaborating cross-departmentally to resolve any issues.

• Enhance guest experiences by offering information on amenities, local attractions, and dining, as well as assisting with luggage and transportation arrangements.

• Contribute to a significant improvement in guest feedback, achieving a 100% increase in positive ratings through dedicated service and relationship building with repeat visitors. Fiberon Recycling New London, NC

Machine Operator/Forklift Operator Jun 2017 - Present

• Operate machinery with precision, ensuring efficient production workflows and adherence to safety protocols.

• Load materials and handle forklift operations, contributing to seamless material handling and inventory management.

Assisting Hands Home Care Albemarle, NC

Direct Care Specialist Feb 2016 - Jun 2017

• Administered personalized care and support, maintaining accurate health records, and monitored vital signs to ensure the physical and mental well-being of clients.

• Fostered clients' independence and social engagement by encouraging activity participation and providing emotional companionship.

• Coordinated with medical professionals to manage healthcare appointments, implemented safety measures, and provided timely response to emergencies.

Taylor House Albemarle, NC

Cook Mar 2014 - Apr 2015

• Prepared and cooked meals adhering to prescribed menus and dietary restrictions for residents and staff in a health-care facility.

• Ensured high standards of food quality and safety, effectively meeting the nutritional needs of a diverse group. Michelin Aircraft Tire Corp Norwood, NC

Baz Operator Mar 2013 - Feb 2014

• Managed the operation of baz machinery, ensuring precision cutting of rubber materials for tire production.

• Maintained equipment efficiency, contributing to the consistent quality of car tire manufacturing. Alco Oil Company Albemarle, NC

Cashier Aug 2010 - Jul 2011

• Processed merchandise returns, exchanges, and resolved customer complaints, ensuring adherence to company policies and maintaining high levels of customer satisfaction.

• Managed financial transactions with precision, including cashing checks, issuing receipts, handling cash, credit cards, and vouchers, and maintaining a clean and orderly checkout area. Lanesboro Maximum Security Prison Polkton, NC

Correctional Officer Jan 2004 - Feb 2007

• Maintained institutional security by conducting comprehensive inspections of cells, common areas, and facility perimeters to prevent contraband entry and identify potential security threats.

• Enforced facility regulations and responded to incidents, documenting all disciplinary actions and disturbances while ensuring a consistent and professional approach to inmate management and safety.

• Collaborated with healthcare professionals, law enforcement, and fellow correctional staff to provide necessary support to inmates and maintain a secure and orderly environment. EDUCATION

Colorado Technical University-Online

Associate's in Human Resource Management, Human Resource Management Colorado Springs, CO

May 2022

Stanly CC Adult High School

High School Diploma, General

Albemarle, NC

May 2000

CERTIFICATIONS

Forklift operator June 2017 to June 2019

Driver's License September 2023 to May 2028

SKILLS

Guest Services (10+ Years) • Warehouse Experience (10+ Years) • Basic Math (10+ Years) • Guest Relations Experience

(10+ Years) • Microsoft Word (5 Years) • Customer Service • Phone Communication • Script Following • Appointment Setting

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