Customer Service Representative
Resume:
Antowne Phillips
Secrutiy Guard
Memphis, TN ****4
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Pizza Hut - Memphis, TN
April 2019 to August 2021
• Worked passionately in customer service in a high volume restaurant.
• Completed the F.A.S.T customer service training class.
• Maintained a high tip thanks to consistent customer satisfaction. Cashier
Mapco - Memphis, TN
February 2018 to May 2019
Cashier
McDonalds Crew Member
McDonald’s
May 2017 to July 2018
Cashier taking orders cooking
McDonalds Manager
McDonald's - Memphis, TN
February 2017 to March 2017
Cashiering cooking training clothing store
Secrutiy Guard
Black Lion Security - Memphis, TN
July 2011 to November 2012
Planned and implemented special safety and preventive programs, such as fire and accident prevention.
* Directed and coordinated the daily activities and training of security staff.
* Investigated and directed investigations of freight theft, suspicious damage and loss of passengers' valuables, and other crimes on railroad property.
* Apprehended and removed trespassers and thieves from railroad property, and coordinated with law enforcement agencies in apprehensions and removals. Teacher
South Parkway East - Memphis, TN
October 2011 to February 2012
* Observed and played with children.
* Planned activities that would stimulate growth in language, social and motor skills.
* Activities and skills included learning to listen to instructions, playing with others and using play equipment.
Package Handler
Nike - Memphis, TN
September 2010 to February 2011
* Opened containers, using steel cutters, crowbar, cashmere and other hand tools.
* Read work orders and followed oral instructions to ascertain materials and containers to be moved.
* Loaded, unloaded and moved materials within or near plant, yard and work site.
* Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand. Order Picker
Mid-South Food Bank - Memphis, TN
September 2007 to May 2008
Ordered supplies needed to maintain inventories in laboratories and in storage facilities of food and beverage processing plants.
* Conducted standardized tests on food, beverages, additives, and preservatives in order to ensure compliance with standards and regulations regarding factors such as color, texture, and nutrients.
* Recorded and compiled test results, and prepared graphs, charts, and reports. Education
Associates degree in HVAC
Associates degree - Vatterott
January 2012 to April 2013
Skills
• Security
• Load & Unload
• Teaching
• Typing (3 years)
Certifications and Licenses
Customer Service representative
February 2019 to May 2020
• Worked as a full time customer service rep in a high volume call center for four years.
• Received 99% positive customer service results.
• Customer retention for my regular was 38% above company average.
• Speed on call was 10% above team average.
Additional Information
KEY COMPETENCIES
Reading Comprehension Writing
Time Management Operation Monitoring
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