Customer Service Front Desk

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Posted:

December 10, 2024

Susan M . Moore

PROFESSIONAL EXPERIENCE

Primo Medical Group (formerly STD Medical Group), Stoughton Mass

Administrative Receptionist/Front Desk Manager (2007 to present)

• Handles extremely high volume of incoming calls, directs them efficiently to appropriate personnel

•Responsible for providing administrative support to company president

•Maintain president's calendar on a daily basis and schedule meetings and conference calls

•Deliver excellent customer service at all times resulting in a strong client base.

•Involved with project management

•Provide assistance in the human resources department

•Welcome visitors; answer or refer inquiries

•Direct visitors by maintaining employee and department directories; monitor log books

Office of Town Counsel, Brookline, Mass

Paralegal/ Secretary (2001-2004)

•Responsible for correspondence preparation, proof reading, and opening and closing of files

•Handled multiples priorities in a fast-paced, team orientated environment

•Maintained relationships with existing clients with exceptional customer service and handled post settlement follow-ups

Dedham District Court, Dedham, Mass

Case Specialist (1998-2001)

•Provided customer service to attorneys ' liti gants, law enforcement personnel and general public

•Assisted the public with forms and applications and responded to routine requests for information concerning cases, scheduling and court procedures

•Performed general intake duties receiving court papers and documents; implemented docket entries

•Prepared correspondence case file folders, case updates, complaints, summonses and other standard form documents

•Sent out judgment notices to various parties and attorneys

•Provided routine information in response to inquires, copied and retrieved files

•Answered and routed all incoming phone calls

•Sorted court documents and folders

EDUCATION

•Business Courses Saluti Associates, Boston Mass

•Fisher Jr. College Business Couse and Seminar

COMPUTER SKILLS

MS Office, Excel, Microsoft Windows, Works, Project Outlook

References Available Upon Request