Help Desk

Reginald Black *** East **th Avenue Merrillville, IN 46410

*******@***.*** Work:219-***-****

Summary

INFORMATION TECHNOLOGY professional with a 20 year background in computer systems/security and hardware/software analysis, project management, programming, and marketing within the healthcare industry. Recognized for effective interpersonal communication and oral presentation skills.

Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving. Works closely and effectively with all levels of management to satisfy project/productivity requirements. Demonstrates commitment to leadership/teamwork through positive contributions in boosting employee moral, streamlining systems, and improving company-wide productivity.

Areas of Expertise

•Meditech (Magic) software/hardware •System Documentation

•Microsoft Networking •CoPath Lab Server Install

•QS(Quantitative Sentinel) OB Gyne •Helpdesk Operations

•PYRAMIS ECG Server •RALSDM Diabetes Server

•Wireless Administration •Omni Cell Server (Pharmacy)

•Network Administration •Kronos Payroll I Series

•Email Administration •PACS Server /Problem Solving

Experience

Purdue University Northwest, Hammond, Indiana 2012 to present

Desktop Tehchnician – P.C. repair, software installations. SCCM installations. Networking connection

WiFi and cable ports. Remote troubleshooting to over 1700 users at two campuses. Active Directory,

TCP/IP protocol connection of network and local printers.

• Provided of ongoing computer education and training classes to end users as needed.

• Provides supports to end users on a variety of issues. Identify, research, and resolve technical and software problems.

• Provides on-call support as scheduled after hours.

• Troubleshoot user issues with Meditech and communicate them with Meditech Support.

• Perform scheduled Meditech and 3M updates to the Abstract Module.

• Implemented and maintain laptop wireless access to Meditech in the ICU and Obstetrics Departments.

WAN connectivity through Cisco Routers and SONIC Firewalls for off site clinics.

Installed Switches Cisco Routers and Sonic Firewalls.

Created DHCP, WINS, DNS domains in an Active Directory servers.

Created Remote Access server for internet connectivity.

Created VPN tunnels for remote site connectivity.

Hard Rock Casino, Gary, Indiana 2021-present

Dealer

Blackjack and Baccarat (Part-time)

Ameristar Casino, East Chicago, Indiana 2011-2021

Dealer

Blackjack (Part-time) 2010-2011

Slot Attendant (Full-time)

Michael Reese Hospital, Chicago, Illinois 1999 to 2009

Helpdesk Specialist

Performed onsite service calls throughout the hospital to assist users with hardware/software related issues.

• Created, actively tracked and followed up on helpdesk tickets to resolve end user issues regarding computer systems, printers and the patient care system, Meditech.

• Maintained and repaired computer systems to improve speed, reliability and efficiency of operation.

• Installed hardware/software (terminals, printers, Meditech PC client) for the implementation of Meditech version 4.7.

• Performed daily maintenance of patient care system, Meditech, by checking backups, managing disk drives, resolve any hardware related issues, monitor disk space on servers.

• Worked closely with LAN Administrators to diagnose and resolve network connectivity problems for Meditech hardware/software and Microsoft Windows.

Michael Reese Hospital, Chicago, Illinois 1987 to 1999

PC Technician

Promoted from Computer Operator to PC Technician. Managed the hospital’s desktop/laptop computers.

• Hardware/software analysis, diagnostics and configuration, troubleshooting, serviced and repair of personal computers and laptops.

• Team member involved in the upgrade of the patient care system, Meditech, to version 4.8.

Provident Hospital Chicago, Illinois 1993 to 1993 Computer Operator Supervisor

SMS( Shared Medical Systems) Programmer for Health Care Systems. Installation of Health Care Mainframe. Managed printing reports for the hospital and troubleshoot computer/printer problems.

• Printed daily reports for business office.

• Managed employee time and workflow computer related issues.

• Managed SMS access and control language.

Education

DePaul University Chicago, Illinois 1987

B.S.C.S. (8 semesters completed)

Computer Learning Center Chicago, Illinois 1983

DeVry University, Chicago, Illinois 1979

B.E.E.T (Bachelors Electronic Engineering Technologist)

Additional Skills

• Proficient in Microsoft Products: Windows OSs 11, 10, Office 365, MAC OSX.

• Networking, including WAN, Sonic Firewall and Cisco router connections. Wireless setup, cabling, connectivity devices, and TCP/IP

• Internet research techniques, computer security, printer connectivity and repair.

• Hardware worked on: Hp, and Dell PCs iMAC’s MacBook Pros, MacBook Air.

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