Customer Service Front Desk
Resume:
Imani Watley
Covington, GA *****
*********@*****.***
Professional Summary
Greetings! I am Imani Watley, a creative who is passionate about learning. As I become more proficient in my skills, I hope to find a team that I can grow with! Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Georgia Career Institute-Conyers, GA
April 2024 to August 2024
Night Shift Receptionist
• Answer phone calls
• Set appointments
• Manage client requests through email
• Log client info with Excel
• Collect company mail
• Handle transactions and deposits
• Create an easier work environment
Drive Thru Cashier
Taco Bell-Covington, GA
2023 to 2023
• Efficiently processed customer orders and payments in a fast-paced drive-thru environment
• Demonstrated exceptional accuracy in handling cash transactions, ensuring no discrepancies or errors
• Provided friendly and prompt service to customers, maintaining a positive attitude during high-volume periods
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
• Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
• Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Closely followed company policies and procedures regarding food safety regulations to maintain a safe dining experience for customers
• Collaborated with team members to achieve daily sales targets by upselling additional items or promotions at the drive-thru window
• Assisted in training new drive-thru cashiers on proper procedures, menu knowledge, and customer service skills
• Maintained an organized cash register system with accurate records of transactions throughout each shift
Hostess
Rocking Crab-Lithonia, GA
April 2022 to August 2022
• Take to-go orders.
• Answered all telephone calls
• Coordinated seating and organized reservations
• Greeted customers
• Make drinks
• Cleaned and prepared tables
• Upheld a high standard of customer service
• Took and packed to-go orders
Hostess
Arizona's Steakhouse-Lithonia, GA
December 2021 to May 2022
• Greet the guests the at door and welcome them in the restaurant.
• Read the floor charts of the restaurant and memorize tables.
• Wipe the high chairs and booster seats.
• Place silverware on the tables.
• Sanitize the tables and seats after the guest leaves.
• At the end of the night, sanitize the tables until there are only three guests left in the restaurant.
• Cleaning bathrooms.
• Taking out the trash.
• Answered all telephone calls
• Coordinated seating and organized reservations
• Monitored training of new employees
• Upheld a high standard of customer service
• Took customer to-go orders
Tutor
Bright Future For Kids-Conyers, GA
August 2020 to August 2021
• Tutored 5th grade student in math subjects such as fractions, decimals, and so forth After School Teacher
Bright Future For Kids-Conyers, GA
August 2020 to August 2021
• Helped children ages 5 - 12 complete homework assignments.
• Maintained a class of at least 7 students at a time
• Provided meals and playtime for students
Homeschool Teacher
Bright Future for Kids-Conyers, GA
August 2020 to December 2020
• Prepared math lesson plans for children ages 5-8
• Taught areas of math including addition, subtraction, and shape recognition.
• Followed curriculum for students from kindergarten to second grade Art Teacher
Life Abundantly Church-Conyers, GA
June 2017 to July 2017
• Volunteered art lessons for children ages 5-13
• Taught basic principles of art including form, values, and colors.
•
Babysitting
• Provided care to children ages 0 - 16
Education
Bachelor's degree in Game Design, Animation, Fashion Savannah College of Art and Design - Atlanta, GA
September 2024 to Present
Software Development and Testing in Application Development Year Up
February 2023 to January 2024
Software Development and Testing in Application Development Pluralsight
February 2023 to January 2024
High school diploma
Salem High School
July 2016 to May 2019
Skills
• Babysitting
• Childcare
• Tutoring
• Classroom Management
• Early Childhood Education
• Teaching
• Toddler Care
• Experience with children
• Infant care
• Curriculum development
• Math
• Childhood development
• First aid
• Developmental Disabilities Experience
• Experience Working With Students
• Classroom Experience
• Host/Hostess
• Responsive web design
• GitHub
• Bootstrap
• Front-End Development
Links
http://freecodecamp.org/TheCodester
http://github.com/TheCodester
http://linkedIn.com/in/imani-watley-859465181/
Certifications and Licenses
Working on CDA
Childcare Development Certificate
First Aid CPR AED
June 2021 to June 2023
Heartsaver Total, Child CPR AED, Infant CPR
Responsive Web Design
October 2023 to Present
Completed at least 300 hours of work including building a survey form, a tribute page, a technical documentation page, a product landing page, and a personal portfolio page.
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