AV Manager/ SME tech Specilaist
Resume:
Kasim
Gumbs
AV LEAD
CONTACT
*****.*****@*****.***
BRYANS ROAD, MD 20616
SKILLS
Streaming Technologies
Quality Assurance
Virtual Events
Video Conferencing
Equipment Troubleshooting
User Training
Project Coordination
Resource Allocation
Asset Management
Staff Scheduling
Workflow Optimization
Equipment Maintenance
Collaboration Tools
Attention to Detail
Time Management
Vendor Management
Written Communication
Audiovisual Expertise
Cross-functional Communication
Budget Management
Decision Making
Control Systems
Performance Metrics
Continuous Learning
Scheduling Coordination
Critical Thinking
Verbal Communication
Interpersonal Skills
Project Management
Adaptability
Network Administration
IT Integration
Creative Problem Solving
Professionalism
Risk Assessment
Conflict Resolution
Training Development
MS Teams/Crestron Flex UC
Vbrick
Cisco WebEx
Crestron Hardware
Remedy
Footprints
Cisco CUCM
PROFESSIONAL SUMMARY
Hardworking, highly motivated over 15 years of professional IT experience eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
February 2024 - Present
AV LEAD
BAE SYSTEMS/FEMA Department of Homeland Security, Northwest, Dc
Assists multiple teams of up to 15 technicians responsible for overseeing av projects helping with technical issues with audiovisual equipment within the FEMA organization.
Utilized Newtek Tricaster Production System for Senior Watch Officers mandatory stand up briefs for FEMA leadership.
Managed Jira ticketing system along with Service now for tracking SLAs and metrics.
Overseeing AV installation buildouts and providing engineering mentoring advice.
Guidance with onsite site surveys with contracted Vendors for future AV room buildouts for FEMA.
Managed new Crestron Beyond camera AI auto tracking commissioning and new installation on site with troubleshooting/testing with contracted vendor.
Monitoring of Crestron flex UCE devices using the Microsoft Teams room pro portal software for any possible issues with devices.
Oversees over 200 rooms onsite expanding 200+ more with Crestron and Cisco also other video conferencing equipment.
Maintains newest innovative Crestron technology NVX, Fusion, Flex UC engine and other equipment.
Developed standardized processes and SOP’s for FEMA leadership.
Collaborates with multiple teams to resolve complex issues utilizing teamwork and interpersonal skills.
Oversaw (HWI) hardware inventory sheet for upcoming projects for tracking installation Vendor requirements.
Quality Controls new installations after completion by performing verification testing and sign off room functionality.
April 2021 – January 2024
AV Manager
OSC EDGE/National Defense University, Southwest, Dc
Directed a team of 6 technicians responsible for setting up and operating audiovisual equipment at conferences, meetings, conventions.
Identified cost savings opportunities through careful analysis of current processes and procedures.
Managed budgeting requirements for each project while adhering to established timelines.
Performed troubleshooting and maintenance of AV systems as needed.
Basic understanding of networks and cybersecurity related configuration elements and hardware.
Assists Cyber Security team with STIGS and POAMS IAVMs for compliance on AV systems equipment on network.
Monitored Cisco Prime/Solarwinds for wireless access points showing disassociated status.
Guided av team with patching of cables to Catalyst Cisco 9600 Series switches for network
connectivity in classrooms if needed to add additional ports for customers.
Trained Technicians on usage of Footprints for tracking tickets of work/tasks completed for SLAs.
Achieved lowering ticket que by 80% weekly with Help desk team on triaging tickets created in Footprints ticketing system.
Reimagined the company's visual identity by providing life cycle refreshment projections and solutions for video infrastructure and av equipment.
Appointed technician's for MS Teams Support and setup for students and professors on campus over
60+ rooms of scheduled classes.
Developed a plan to save the company 60% cost on break fix issues by assessing life of existing equipment.
Designed BOM Spreadsheets for tools or items needed for the team to perform tasks.
Oversaw Technician's standard RFC documentation before any major changes in the environment.
Implemented technology and solution roadmaps to improve mission enterprise capabilities resulting in increased contract growth with improved customer
experience.
Delegated updating data in SharePoint for Classroom management for COOs and high-level
government personnel to view updates and availability.
Empowered teammate's with helping Cyber, Network and Server teams to accomplish plan and
complete project deliverables.
September 2017 - April 2021
Sr. NMCC Multimedia System Engineer
NOC Technologies/Pentagon, Washington, Va
Mastered quickly the preventative maintenance on current AV technologies in the Pentagon NMCC.
Performed maintenance tasks such as patching and upgrades of the Crestron systems, applications and firmware for various hardware components.
Maintained existing hardware and software with scheduled updates and patches.
Implemented new Innovative Crestron NVX system in the NMCC as a video solution for high ranking military officials.
Initiated quality assurance testing of Crestron/Cisco equipment when building out to ensure that systems are working before and after installation.
Trained customer with consulting on controls, interfaces, and the use of AV/VTC equipment.
Maximized learning and testing radio cryptography for communications over secure lines.
Implemented Planar DLX Video wall installation, troubleshooting, and maintenance.
Acquired SIPR/NIPR/JWICS experience with setting up and connecting high level AV meetings.
Streamlined configurations of all new installations of AV equipment and quality control once all devices are installed and tested.
Achieved excellent customer resolution for tier 1-4 support to troubleshoot any installation issues for Polycom and Cisco VTC endpoints including VSX's, HDXs and Group Series Codecs.
May 2018 - June 2019
Sr. System Engineer
Trofholz Technologies/DHS, Northwest, DC/WVA
Managed service tickets and responded directly to DHS client onsite operator for technical and system issues.
Maintained inventory of parts for emergency repairs.
Upheld the management of Pixel nodes, display devices, Crestron DM switches, Planar Video
Walls, and Crestron control systems.
Responsible for being the POC liaison that interfaced with user's onsite,management staff, and technical staff regarding Display systems or any other requests.
Maintained pixel net domain controllers, Jupiter and Cisco Systems and communication networks.
Oversaw multiple sites traveled 20-30% on call for trouble tickets and semi- weekly for preventative maintenance checks for DHS client.
Analyzes Topologies and room schematics to follow proper guidelines for installation of equipment.
Performed daily floor management that includes checking and testing each system functionality along with hardware, software, programming, and cabling.
Implemented security policies to protect data from unauthorized access in accordance with industry best practices.
Coordinated with vendors and company personnel to facilitate purchases for break fix parts.
December 2016 - September 2017
Sr. VTC/AV Engineer Specialist
Apex Systems/FBI, Northwest, DC
Lead AV installs and D-installing projects successfully within weekly deadline saved FBI customer less downtime project completions.
Set up computers for presentations with appropriate software applications and peripherals.
Mentored Av team by helping less skilled employees to get the tasks and projects completed.
Testing of systems whenever installs are complete to ensure FBI/CSU customer that system is up to standard.
Implemented Microsoft Lync/Skype for Business conferencing version 2013 performed troubleshooting and setup with configuration of video software solution.
Directed also coached the engineering cycles for room builds, including the integration, quality assurance, training, staging and production.
Ensured compliance with safety standards when handling electrical components during installation or repair work.
Researched potential solutions to improve the efficiency or reliability of existing AV systems.
Increased quality of customer experience by responding to audio system issues.
Liaised with leadership to execute installation of audio equipment.
Suggested new methods and techniques to improve efficiency.
EDUCATION
High School Diploma
Largo High School, Largo, Md.
CERTIFICATIONS
Comptia Security Plus 601+Ce,2021
Crestron CTI P101 Foundations of Crestron Programming
Crestron Digital Media Networking DM-NVX-N
Crestron DM NVX Design And Application DM-NVX
Crestron DM Certified Engineer -4K DMC-E-4K
AWARDS
Letter of Recommendation 11/22/23
Letter of Recommendation 1/8/24
CLEARANCE LEVEL
DOD Active Top Secret Clearance Cleared 3/13
DOD SBBI Cleared 3/13
SCI Cleared Obtained 10/17
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