Customer Service High School
Resume:
CONTACT
EDUCATION
Dr. Jose Fabella School of Midwifery
Taguig National High School
Ricardo P. Cruz Sr.
Midwifery
High School
Elementary
SKILLS
WORK EXPERIENCE
REFERENCES
PRINCES
SANDOVAL
PACIFIC CROSS I 2022 - 2023
BUSINESS RETENTION OFFICER
**********@*****.***
2664B Felix Huertas St. Sta.
Cruz Manila
Ensure Client are renewed prior to expiration
Ensure high customer satisfaction
Meet set targets for revenue, retention rates
Preparation of renewal orders in accordance
with customer contracts and business practices
PACIFIC CROSS I 2017 - 2022
MEMBER CARE OFFICER
Receives and pre-screen medical claim documents
Handles incoming calls from client, hospitals, clinics and agents (Product, benefits, availments, premiums
& Policy Status Inquiries)
Handles pre-approval of Medical procedures
Sending of Debit notes to Clicents
Handle outbound call, WhatsApp, viber for general inquiry Handles special line (BILLING HOTLINE) for hospital bills Handling special account for VIP client (FWD Insurance) FACIAL WORLD I 2013 - 2016
MANAGER/STAFF MIDWIFE
Handles incoming call from prospective client;
Promote Skin care products and services
Handles complains and provide solutions
Perform clinic services
ALABANG MEDICAL CLINIC INC I 2008 - 2011
STAFF MIDWIFE
Catering Opd Patients
Audit In-patient chart
Assist doctors for clinic setting procedure
Changing Patients gown and Bed linens
Assigned as a Cashier and receptionist
Phone:
Pacific Cross. / Supervisor
Phone: +639*********
Pacific Cross / Manager
Marianne Almeda Alpapara Marjorie Dalanon
Critical Thingking
Active Listening
Customer Service /
Business Retention
Computer Literate
CERTIFICATES
Customer Service Training (02/2018)
Pacific Cross Code of Business Conduct
(03/2020)
Data Privacy Act and Anti Money Laundering Act
(03/2020)
Personal Productivity and working Remotely
(04/2020)
Customer Service: Customer Service
Workshop"Journey to Customer Service
Excellence" (February 8,2020)
Meet service level in handling required communication across all contact center communication channels
Regular/daily monitoring of productivity and success metric Coordinate/endorse concerns received in relation to Retention initiatives (policy related concerns, process related concerns, campaign related concerns, etc.) BUSINESS RETENTION OFFICER
ALLIANZ PNB I 2023 - 2024
Contact this candidate