Customer Service Assistant Manager

Vishal sharma

Mob: - +919*********

E-mail: ********************@*****.***

I am a disciplined team player having effective communication skills, who thrives on challenge and energy. Professional skills proved its worth and acquired. Successful track record of significant performance. Committed team player posses’ highly positive “go getter” attitude. Project : Freelancing for the training of soft skills, sales, and customer service. Name of the Organization : Ingeltboard

Designation : IETLTS Trainer.

Project : Recording lectures, giving online classes, preparing content, and taking workshops for IELTS Test

Name of the Organization : Ingeltboard

Designation : IETLTS Trainer.

Project : Delhi Govt. Spoken English For 11th Class Students. Name of the Organization : Macmillan Education and British Council. Duration of job : 2019-2020

Designation : Spoken English Trainer.

Certificates :

Train the Trainer (TTT) and Delivered spoken English course for Delhi Govt. School. Work Experience:

Name of the Organization : Khan Global Studies (Online) Duration of job : February 2024 to till date

Designation : Assistant Manager

Name of the Organization : Byju’s Examprep (Online) Duration of job : December 2022 to December 2023

Designation : Assistant Manager

Name of the Organization : Akash Byju’s (Online and Offline) Duration of job : January 2022 to Dec 2022

Designation : Faculty and Trainer

Name of the Organization : Exampur (Online and Offline) Duration of job : January 2021 to January 2022

Designation : Faculty of English

Name of the Organization : Avanti Learning

Duration of job : March 2019 to 2021

Designation : Faculty of English

Name of the Organization : Paramount coaching pvt. Ltd. Duration of job : March 2015 to 2021

Designation : Faculty of English

Name of the Organization : Indiacan Education pvt. Ltd. Duration of job : March 2014 to March 2015

Designation : Faculty of English

Name of the Organization : Smartprep India Pvt. Ltd Duration of job : May 2013 to March 2014

Designation : Faculty of English

Name of the Organization : Health Village India Pvt.Ltd. Duration of job : March 2010 to June 2011

Designation : Asst. Manager Sales and Marketing

Name of the Organization : Celebrity Fitness India Pvt.Ltd. Duration of job : July 2008 to March 2010

Designation : Team Leader Sales

Job Responsibilities

Giving training to the newly appointed teachers

and training employees to use workplace

technologies, teaching methodologies,

handling escalations etc.

Evaluate the skills of employees and

students to gauge where further training is

needed.

Improve associates' job-related skills; develop, maintain, and apply to learn tools (methods,

checklists, and skill-building agreements) to

encourage associate development,

Checks and tests for understanding etc.

Conduct workshops and seminars.

Giving Competitive English classes for SSC,

Bank PO, Ielts, Toefl, Spoken English, and

Academics.

Giving interview and personality development

sessions.

Preparing lesson plans.

Conducting assessments.

Preparing progress cards.

Maintaining classroom management.

Following classroom and marking

SOPS.

Introducing new ideas and strategies with

seniors to demonstrate how learners can

perform better.

Interviewing and training new Consultants.

Doing work-shops and seminars.

Responsible for team of 20 sales

consultants

Computer proficiency:

Basics, MS Office, Internet, Emails, LMS, OBS, etc. Academic Qualification:

M.A English

MBA (Sales and Marketing)

B.Com (p) from Delhi University 2007.

.

Personal Profile:

Date of birth : 24-08-1987

Marital Status : Married

Permanent Address : H.No.60, Street No.7 Balbir Nagar Shahdara, Delhi-110032.

Date: Signature

Place: (VISHAL SHARMA)

Contact this candidate