Service Agent Passenger

Jerome

Stevenson

480-***-****

jeromelstevensomo44

@emailcom

Tempe,AZ 85202

SUMMARY

Customer focused prfessionalwilingto go extra mileto meet customerneeds, increase

satisfactionand promote loyalty. Expertly handles dverseconcerns withsolution focused

mindset and atentiontadetal. Excelsin research, documentation and problem 2olving.

SKILLS

© Reservations © Performancelmprovements

(© FAA Regulations © CheckInProcedures

‘© ComputerTerminal Operations © CustomerServce Management

1 Passenger Assistance © Motivating Employees

1 Boarding Support © Checkingin Passengers

© Reservation Processing

EXPERIENCE

Passenger Service Agent

Phoenix, AZ

Frontier irhnes/Jul202sto Curent

* Operated computerized system to handle tickeingandcheckins.

1 Assisted passengers with reservations icketingandadjustments to itineray.

‘© Worked with personnel in gate area byveriing passenger dacumentsbefore boarding

aircraft.

‘© Boarded passengers, clasedairraft daorsand pulled jet bridge to preparefor

departure,

© Crected passengers and provided boarding instructions

Passenger Service Agent

Phoenix, AZ

AirCanadsa LesterB, Pearson International Airport Feb 2035 to May2023,

' Operated computerized system to handle ticketingandcheck-ins

1 Assisted passengers with reservations ticketing andadjustments to iineray.

‘© Boarded passengers, lasedaireraft daorsand pulled jetbridge to preparefor

departure,

1 Crected passengers and provided boarding instructions.

‘© Kept passengersinformed by announcing importantinformationaboutitineraries,

flightsand igeage.

‘© Coordinatedwithinterna resources to process passenger information anddlspatch

flghtsontime.

1 Assisted special needs passengersane unaccompanied minors, driving seamless

airportexperience

Passenger Service Agent

Phoenix, AZ

JetBlueAilines/Oct2014 0 Apr202

* Operated computerized system to handle ticketingandcheck-ins

1 Assisted passengers with reservations cketingandadjustmentst itinerary.

1 Boarded passengers, clasedairraft daorsand pulled jetbrdge to preparefor

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