Supply Chain Customer Success

Yen-Chen, Lai

******@***.*** 909-***-**** Syracuse, NY 91709

EDUCATION

Syracuse University, Martin J. Whitman School of Management Syracuse, NY

Bachelor of Science in Emerging Enterprise Entrepreneurship May 2023

Spring 2022 GPA: 3.6 Overall GPA: 3.3/4.0

EXPERIENCE

Supply chain Intern Bradenton, FL

Global Water Solutions Jun 2021 – Aug 2021

Managed client accounts by adding potential prospects to Salesforce and assisted the customer success client development representative teams in selling company services

Facilitated 5 client meetings through 100+ cold calls to drive usage with firms that had active partnerships with guidance from the revenue operations and client development teams

Attend business conferences and meetings to facilitate more business connections and trade

Sales Intern Chino, CA Puregen Jun 2022 – Aug 2022

Type up the documents and invoice, and revise business documents for errors.

Created featured images on Photoshop using graphic design tools

LEADERSHIP

President Syracuse, NY Asian Festival and religion club – Official campus religious group Nov 2021 - Present

Participating in professional workshops, interviews and recruitments, and information sessions

Manage team members in meeting requirements from the school

Facilitate club activities during festivals

Organizer/ general manager Syracuse, NY

Year-end feast and lunar festival feast Nov 2017 – March 2019

Exercised effective leadership and communication, directing team of other students and club members to understand the art of broadcasting

Calculated statistics using local high school news sites and referenced them during the radio broadcasts

PERSONAL VENTURES

President NYC, NY and Austin, TX Lai private equity investment Nov 2021 - Present

Facilitated over 5 million dollars in real estate transactions

Invested 7 million dollars in bonds and stocks

Invested 5 million dollars invested in real estate

SKILLS & INTERESTS

Technology: Microsoft Suite, Qualtrics, MarkStrat, Certified Microsoft Office Specialist: Excel 2016

Social Media: Instagram, Facebook, Twitter, LinkedIn

Language: Mandarin Chinese (Traditional Chinese), English

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