Customer Service Sales Admin

HELEN R. DOLOJAN

Email adds : **********@*****.*** /*********@*****.***

Mobile no: +63-919******* /099********

Iba Zambales, Philippines 2201

PROFILE OBJECTIVES

Deliberate qualification on Sales and Purchasing services administering customer, through technical and complex duties and management in accordance established policies / regulations global trade organization.

Achieves profound professional growth and trained skill in businesses in Trade Maritime and BPO industry consumer management.

EDUCATION:

BACHELORS OF ARTS AND SCIENCE IN ENGLISH LANGUAGE (AB – ENGLISH)

(SY - June 1996 to 05 April 1999) - St. Columban College Olongapo City, Philippines

ADVANCE DIPLOMA IN PASTRY AND CULINARY DESIGN MANAGEMENT April 2021 to March 2022 International Management School (IMS) - Singapore 208511 QUALIFICATIONS:

High affiliates in Sales and Purchasing work related in Marine Products and Services in Singapore.

Standardized edged in Business communication in accordance with proficiency in English Instruction.

Equipped in Accounting Admin and Ship Software and web-based Management facilities.

Career-oriented and have a good Structural and firm analysis for supplier and customer services.

Achieves standard disciplined orientation both local and overseas Employment status. SPECIAL SKILLS:

Empowered Purchasing supplies, and equipment; sources of purchasing information.

Profound in Maritime trade through modern purchasing methods, procedures, and operations.

Adoptive into diversified Software specification.

Goal and result oriented and skilled performer as a tenured employee.

Technical support specialist in diagnosis and troubleshooting network management resolution. EMPLOYMENT PROFILE:

Associate-Collection: Sutherland Global Services Philippines (June 04 2024 to August 22 2024) 2nd Floor, Two West Aeropark, Global Gateway Clark CSEZ, Clark Freeport, Zone, 2023 Pampanga

Coordinates with the sales and client accounts payments.

Identifying customer accounts with overdue and contacting them via messaging, call or email regarding their overdue payments determine the reason for the outstanding debt

Reviewing records for accuracy and handling disputes account is encoded and maintained appropriately

Processing customer payments, account adjustments and customer refunds where appropriate Back up for other Credit and Collections associates

Technical Support Representative – VXI Global Holdings (January 2024 to May 2024) 2F Tech Hub 6 SM City Clark M.A. Roxas Hiway Malabanias, Angeles City, Pampanga 2009

Provide technical support network resolution by diagnosis and visualize problems of customer technical and network issues as end-users through step-by-step solution over the phone or via messaging platforms providing insights, additional offer promotions and services for postpaid mobile to customers.

Resolving, uninstalling/reinstalling and verifying proper hardware and software set up, assisting with navigating technical application menus and troubleshooting email, username and password issues.

Having excellent establishing rapport connection with customers and clearly communicate ideas with composure when speaking in a user friendly professional manner for both angry or confused customers Senior Sales Purchasing: Elko Electrical Pte Ltd (September 2020 to September 2022) 2 Buroh Crescent #05-02 Ace@buroh Singapore 627546 (Tel No: 6566- 4522).

Retail Sale of Household Electrical and Equipment.

Wholesale of Sporting goods and healthcare equipment.

Affiliates with Atlantic Supplies and Trading Pte Ltd Senior Sales Executive: Globe Denki Marine Pte Ltd (September 2018 t0 2020) 32 Old Toh Tuck Road #02-16 Singapore 597658(+65 6684-2235)

Marketing Electrical and Electronic Components and accessories

Creating Entries for job order for board on / Purchase Order / Sales Order / Tax Invoice using Auto- account software program

Liaise with delivery and specifications with buyers and suppliers Purchasing Manager:

PT Marine Services Pte Ltd, Importer and Exporter Ship Supply (July 2010 to September 2018) No. 17 Jalan Lakum, Singapore 808835. (+65 6562 –2887)

Creating purchase Sales Orders and Tax Invoices for Local and Overseas customers on daily basis.

Liaise with suppliers in purchasing items for customers quotes and orders

Coordinates in efficient monitoring for deliveries and arrangement in shipment accordingly.

Impart in budgeting, costing and saving; and maintaining stock inventories in the system

Track the status reviewing deliveries orders and overseeing any large procurement.

Monitoring Payable and Receivable Accounts and daily bank transaction/GST and AGM preparation. CUSTOMER SERVICES RECEPTIONIST

Al Habtoor Motors Mitsubishi Motors Company LLC (November 2006 to July 2009) Dubai Investment Park (DIP)- Jebel Ali Dubai, United Arab Emirates

Scheduler and Receiving service appointments through online/phone calls and vehicle information.

Creates Job card taking all the details for service orders include a description of the vehicle's problem

Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems and additional service charged for customer approval.

Handling customer complaints if needed in maintaining high customer satisfaction standards.

Create entries on services and repairs and maintenance history of used selling vehicle from Diamond Lease Mitsubishi Motors LLC DIP Jebel Ali Dubai U.A.E ENGLISH INSTRUCTOR- Ramon Magsaysay Technological University (June 2002 to June 2006) Palanginan Iba, Zambales Philippines 2201

Teaching Instruction for World Lierature/English Grammar and Composition/Technical and Research Writing in Business Correspondence.

English Instructor for Exchange Student Program for Korean Students from Andong University Korea

(English Proficiency)

Designated as University Acting Library In-Charge Officer

Class Adviser for English Instruction in Communication Arts for Secondary education.

Certified Coach for Declamation Contest

Assists in assessing changing curricular needs and offers plans for procedural structural development ENGLISH INSTRUCTOR - Philippine Merchant Marine Academy(PMMA) (June to November 2001) San Narciso, Zambales,Philippines 2201

Teaching Maritime English Language communication on board between ship and shore which essential to the seafarers through effective training strategies and demands in maritime life in international and multi-cultural crews for global trade.

I, herewith; fully recognized stated information above, enclosed with certification and legal documents for succeeding referral if requires keen data for your perusal. Thank you and feel free to contact all my referrals at most convenient time if require to do so.

Yours truly,

Ms. Helen R. Dolojan

Applicant

HP no. +63-919*******

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