Data Entry Customer Service

Rebecca Browning

Professional Summary:

** *****’ experience in customer service, collections, repossession, skip-tracing collateral and individual. Ability to establish rapport with clients. Thorough knowledge of the F.D.C.P.A. Successful in resolving conflict. Specializing in subprime auto.

Skills:

●Windows 7/XP/Vista

●IDMS

●Genesys

●Shaw

●AS400

●Lexus/Nexus

●Accurint

●TLO

●Various skip tracing sites

●Microsoft Word

●MS Office

●Outlook

●Excel

●Pinnacle

●Printers

●Loan Pro

●Pega

●Faw

●DRN

●RDN

●GPS websites

●Fax

●Copiers

●Adding and Postage Machines

●Organized and eager to learn

●Excellence in inbound and outbound calls

●Insurance Verification

●Account Reconciliation

●Conflict Management

●Balance Sheet Reconciliation

Financial Report Writing

Professional Experience

Professional Experience

Insight Global 11/2023-4/2024

Collector/Customer service representative

●Auto Collections

●Data entry

●Process Deferments and extensions

●Inbound/Outbound calls

●Conflict resolution

Gary Bryan Financial

Collector 7/2023-8/23

●Auto collections

●Data entry

●Inbound and outbound calls

●Redemptions/Skiptracing

Face to face with customers

UACC

Collector 4/23-6/23

●Auto collection

●Data entry

●Inbound and outbound calls

●Customer service

Workway Staffing 10/2022 – 03/2023

Skip Tracer/Collector

●Auto collections.

●Data entry.

●Inbound and outbound calls.

●Redemptions/ Skip tracing/Assign repos.

●Process extensions.

Dysis 08/2021 – 10/2022

Customer Service Representative/Collections Specialist

●Auto collections.

●Data entry.

●Inbound and outbound calls.

●Resolving commercial debt.

●Process extensions.

●Release titles.

State National 07/2018 – 02/2020

Insurance Customer Service Representative

●Inbound and outbound calls to verify insurance coverage.

●Data entry and customer service while maintaining metrics.

National Portfolio Recovery Solutions 10/2017 – 02/2018 Skip Tracer/Collector

●Skip-tracing *Data Entry* Inbound/outbound calls.

●This position requires in depth skip tracing to recover collateral using various skip tools.

●Responsible for making and receiving calls to verify locations.

●Communicated with the department of motor vehicles in those states to verify liens on the titles to these cars.

Verified each location of the vehicle, to assign them out for recovery.

Matthews & Michaels 01/2016 – 01/2017

Skip Tracer/Collector

●Skip-tracing *Data Entry* Inbound/outbound calls.

●This position requires in depth skip tracing to recover collateral using various skip tools.

●Responsible for making and receiving calls to verify locations.

●Communicated with the department of motor vehicles in those states to verify liens on the titles to these cars.

●Verified each location of the vehicle, assigned them out for recovery.

MEI Auto Finance 12/2013 – 12/2015

Repossession Manager

●Skip-tracing.

●Redemption.

●Repossession.

●Data Entry.

●Located and assigned repossessions for this company.

●Negotiated terms for redemption. DT Credit Corp. (Drivetime)

DriveTime Automotive Group 11/2009 – 02/2013

Account Representative

●Collections.

●Data Entry.

●Reconciling Accounts.

●Customer Service.

●Call center inbound/outbound calls.

●Process extensions.

●Deferments.

●This position was mainly to service subprime auto loans.

●While maintaining communications with the customer, figured out payment plans.

●Also, updated any information provided by the customer in order to have further communication.

Education:

●Shady Grove plus center

●GED

Contact this candidate