Customer Service Management Systems

Angelina Hay

********.*****@*****.***

Cell: 479-***-**** Work: 479-***-****

Objective

Even with 21+ years of Walmart experience I am seeking position that will allow me to continue broadening my knowledge base and climb the corporate ladder.

Qualifications

Microsoft Host Retail Link Walmart Transportation Management Systems

Division #7 policies and procedures Tableau Walmart Team Support Portal

Microsoft teams scheduler 2.0 WFS sellers Walmart BY program

Transom

Employment Experience

Walmart Transportation/DC Oct 2002- Current Bentonville, AR

Traffic Coordinator

•Carrier Captain for Red Classic Transit, Riverside Transport Inc, Roehl Transport, Inc.

oHold carriers accountable to pickup and delivery schedules.

oAssist with daily opportunities and action plans for late pickups.

oLead by example while educating on new process and procedures.

oVerify EDI updates and prioritize driver assignments.

•Identify problems, collect information, and develop strategies to ensure that the suppliers have effectively built loads in line with On Time in Full.

oApproach suppliers when ongoing opportunities appear to be repetitive.

oHold suppliers compliant while administering customer service.

oTake notice of dates and transit opportunities and seek resolution.

•Designated to train and support new associates on daily General Merchandise processes.

oCommunicates essential system processes and department policies.

oApproachable when other teams need assistance with an educational experience.

•Work across multiple departments in order to effectively solve opportunities; including but not limited to Must Arrive by Dates and load capacity.

oEffectively report carriers being out of compliance to Carrier Compliance.

oConfirming with Replenishment in regards to assigning enough lead, transit, and processing time on purchase orders.

Traffic Office Operator

•Responsible for inbounding all trailers into an estimated inventory of $55 million.

•Experienced printing purchase orders and proper manifesting.

•Assisted with appointment scheduling for drivers as well as assisting with appointment opportunities.

•Kept reports and communicated detailed records to management to ensure appointment and drop level of service for the DC.

•Maintained quality and productivity goals established by the DC.

Small Parcel Receiving Clerk

•Authentication of product through item description, slot verification., item number, and UPS tracking.

•Maintained reports or the purpose of tracking inbound freight.

•Completed and signed Freight Bill of Ladings.

Shipping Dock Associate

•Loaded high value merchandise while meeting accuracy and production goals set by facility.

•Helped to create a safe work environment for self and other associates.

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