Technical Analyst Network Engineer
Resume:
MAHAMED MOHAMED
S U MMARY
Determined visionary boasting a tireless work ethic, exemplary communication skills and to think critically in all situations. A sharp Technical Analyst known for providing a high level of support and assistance to clients and internal staff members. E X P E R I E N C E
ASSOCIATE NETWORK ENGINEER
Sleep Number Minneapolis, MN August 2021 - Current Independent Contractor
Field Nation Minneapolis, MN March 2018 - August 2021 TECHNICAL ANALYST/UNFI
Cisco August 2020 - July 2021
Configure switches, routers, APs
Troubleshoot tickets
Work on projects such as new site network design with SR engineers Monitored system performance to promote network speed, availability and reliability.
Replaced faulty or damaged network hardware components to improve performance.
For clients such as Core Technologies, USA Technologies, and more Configure, routers and switches, as well as printers and Windows servers Installed and run cable drops, troubleshoot connectivity issues, and add devices to monitoring systems (Solarwind Orion)
Identify issues, resolve, and escalate network issues during the installation phase Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Test new WAN, Internet, and voice services
Work with 3rd party vendors and ISPs
PC/Laptop support
Decommission servers, routers, and switches
Unified CM administration
Set up and create a Cisco Jabber Softphone and voicemail for users Troubleshoot connectivity issues, configure and set up voice services Test new WAN and Internet connections for branch offices using RFC2544 Work with 3rd party vendors, and provide second-tier phone support to customers Create and maintain internal documentation for the team Configure OSPF and BGP configurations, as well as configure and implement IP address allocation
Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
Developed relationships and rapport with various individuals, including internal personnel and software vendors.
Tackled unfamiliar challenges and remained unfazed due to wide knowledge of IT best practices and industry standards.
S K I L L S
Tools:
Cisco Prime, Cisco Ice, ServiceNow,
Cisco Wireless Controllers,
Meraki Dashboard
Testing and Diagnostics
Coordination and Collaboration
Cradle point
Netcloud dashboard
solarwind
infoblox
Service now
Cherwell
Hardware Installation
Performance Optimization
Load Balancing
Network configuration
VoIP Systems
Disaster Recovery
Performance Improvement
Infrastructure planning and design
Access Control
Firewalls and endpoint security
Technical Troubleshooting
Risk Assessment
Network Scaling
Data backups
IP Addressing and Subnetting
Equipment Configuration
Change Management
System Integration
Network operations
Network Performance Analysis
Cisco wireless routers and switches
Process Development
C O N T A C T
********@*******.***
Shakopee, MN 55379
E D U C A T I O N A N D
T R A I N I N G
Bachelor of Science
Information Technology
NETWORK ANALYST
ASIT Minneapolis, MN April 2019 - March 2020
NETWORK TECHNICIAN
Wester National Insurance Edina, MN January 2019 - June 2019 Monitored network performance using Solarwind Orion, as well as adding devices to the monitoring system (Solarwind Orion)
Imaged and test PC operating system and other business software including MS Office 365
Configured and turn up a variety of network devices, set up and test company servers, printers, and other equipment
Provisioned Digital Internet (DIA – LAN, and BGP) and PRI/SIP Trunks Managed product life cycle, both maintenance, and upgrades Worked with 3rd party vendors / ISPs
Collaborated with other department leaders
Tested new services for WAN circuits, voice, and Internet access Troubleshoot server and network connectivity issues, installed and run cables for Fiber optics
Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
Received support inbound calls to resolve PC, printer, and network issues Re-imaged PCs and laptops, as well as troubleshooting, both PCs and printer issues Conveyed a strong sense of urgency, responsiveness, follow-up, and successfully manage outcomes
Supported and coordinated with customers in person/phone Developed excellent troubleshooting and documentation skills Completed post-installation tests, checking functionality. Metropolitan State University, Saint
Paul, MN
December 2018
Associate of Science
Network Administration
Hennepin Technical College,
Minneapolis, MN
January 2014
Contact this candidate