Customer Service Accounts Payable

PATRICIA WADDELL

SUMMARY

Driven Payroll Specialist with 5+ years of experience in payroll, benefits administration, HR, compliances, and customer service. Leverages expertise to perform an array of functions that include processing, reconciling, analyzing, and handling all payroll and garnishments for all employees. Strong ability to learn quickly in fast paced environments and displays comprehensive understanding of payroll and accounting practices, labor, and wage laws, and is skilled at creating custom management reports to meet business needs.

SKILLS

Kronos

Billing

Data Entry

JD Edwards

Microsoft Suites

Report Preparation

Attendance Processing

Time Tracking and Review

Attention to Detail

Ability to Multi-Task

Strong Organizational

Daily Payroll Operations

Payroll Software Proficiency

Time Sheets Computation

Prioritize and Work Efficiently

PROFESSIONAL EXPERIENCE

HARRIS COUNTY – OPENWORKS, HOUSTON, TX 09/2024 – PRESENT

Instructing/Training the Election Workers in the election process and elections rules.

Building and breaking down voting equipment.

Customer Service – Working in the call center, answering phone calls and training the customer service team on answering and documentation of process questions of the voting process.

THE 99 CENT STORE, HOUSTON, TX 10/2023 – 04/2024

Cashier/Sales Associate:

This part-time position was highly focused on customer service. Greeting your customers with a warm welcome as they entered the store and when they approached your register.

Assisted the customers with any questions they may have.

You must review and balance your register at the beginning and end of each of your shifts.

Zone (put all items that have been returned or left behind away) and clean the store (align and condense merchandize on the shelves, for more stock to be put out), assure there is no merchandise in the wrong areas.

Sock – Assist with putting new merchandise on the store floor and replenish the old merchandise.

Assist with signage, ensure all price points are accurate.

Assist in training and whatever else is needed.

BE A CHAMPION, INC - HOUSTON, TX 01/2019 – 01/2023

Compliance of Reconciliation 10/2020 – 01/2023

Primary task of making sure the company’s paperwork remained compliant

Compare the attendance reports against weekly layout, waste tracker and site report to confirm meal orders are used, usable and reimbursable

Setup processes to have a better flow of paperwork and stay on top of things so deadlines can be met

Verify and audit claims, preparing for billing and reimbursements

Make sure all reporting documents and processes have been followed according to TDA (Texas Department of Agriculture) guidelines

Operation Analyst 11/2019 – 10/2020

First contact for internal team and external Vendors

Process orders for upcoming weeks

Assisted in budget projections weekly

Run Analyst/Comparison report based on projections and actuals

First contact for errors in service and deliveries

Trained new employees on the ordering process and systems

Reconciliation Specialist – Audit 05/2019 – 11/2019

Compare the Attendance reports against weekly layout, waste tracker and site report to confirm meal orders are used, usable and reimbursable

Verified and audit claims, preparing for billing and reimbursements

Made sure all reporting documents and processes have been followed according to TDA (Texas Department of Agriculture) guidelines

Payroll Clerk 01/2019 – 05/2019

Verified time entry daily and verified hours worked are hours scheduled

Corrected all time reporting errors manually

Entered daily expenditures to verify it against the payroll budget

Process all employee status changes regarding payroll processes

Verified employee timecards are signed off bi-weekly, notify management of unsigned time

Created reports comparing daily payroll expenditures to daily payroll budgets

Developed, updated, and report daily payroll expenditures vs budget to CEO and CFO

Developed processes that a line with the mission of the company keeping the company efficient as possible

VALLOUREC - HOUSTON, TX -CONTRACT 01/2017 – 09/2017

Human Resources Representative/Payroll Specialist

Confirmed the appropriate pay rate is paid for time charged

In charge of pulling data from Kronos time keeping system, comparing to Ulti-pro payroll system

Verify and confirm all payments were correctly reported and paid

Audit for missed or over payments on a bi-weekly cycle, ensure the correction will post to the next available payroll

Verified regular time, overtime and bonuses were coded and paid correctly

Pulled data from two company systems to verify and audit the hours charged for the workday, were work

Collected data and evaluated, making recommendations of necessary changes

Administrator/coordinator of Leave of Absence for employees

Verify applications and other leave of absence forms that accurate and complete information was submitted

Ensured continued contact between the employees and HR team

Handle payroll project of a seven-year audit

Verified the correct payment for holidays were made and recommend the appropriate changes happened

Report the correct payment owed employee or repayment owed to company

NATIONAL OILWELL VARCO - HOUSTON, TX 05/2011 - 02/2016

HR Representative - Payroll Specialist

Verified and process timecards/sheets for hourly payroll, verified and sign off time for hourly payroll in Kronos timekeeping system

In charge of process and audit, lead Pay ICP, Rig Bonus, bi-weekly, monthly, and Quarterly

Setup and collect employee default Credit card repayments as well setup At-Fault Auto repayments

Process employee bonus request and distribution for Retention Bonus, Tech College Bonus ($5k and $20k) and relocation

Reviewed, calculated, and recommend compensation rates per position

Verified and entered vacation time for new hires and audit vacation time used on request from managers and employees, have corrected where necessary

Process vacation adjustments at the beginning of the year

Process and submit to payroll Verification of Employment (VOE) request

Corrected locations, job titles and names, salary grouping, Time Keeping Method and Kronos pay rules in HCM Calculate and submit adjusted service dates

Verified and distributed payroll and bonus checks

Verified and distributed ICP Letters

Assisted with Voluntary Employment Retirement Program (VERP’s) and Reduction In Work Force (RIF)

Leave of Absence (FMLA/Medical/Military)

NATIONAL OILWELL VARCO - HOUSTON, TX 08/2006 - 05/2011

Accounts Payable Lead

Performed data entry of labor and payroll hours, payroll processing in form to submit to ADP

Provide guidance for Labor and Payroll Hours Entry and reconciliation, assisting in the calculation of absorption

Assisted in the interviewing process and assist in the selection process of new team member

Trained new and existing team members on the JDE operational system

Publish and update operational procedures, schedule, and lead team meetings

Created spreadsheet for various statistical data, refund request letters, and special Assignments

Work with managers on implementation of divisional roll ins, resolve payment issues, analyze invoice prior to payment process

Reconcile/balance statements to invoices and statements to processing system ledger

Process invoices for payments, checks, Monthly Statistics, Annual 1099-Misc

Reviewed and verified all documentation for payment, answer vendor calls

Run the day-to-day structure of the DH-Mission, Account Payable Department Accounts Payable Analyst

Process vendor payments, review and verify all documentation for payment, answer vendor calls, and resolve payment issues

Performed cost analysis on requested cost reviews, GL variances and purchase part variances, set the standard cost of new requested items and roll and freeze standard cost

Prepared monthly metrics analyzing the performance of our division of the company

Cycle count audits – inventory audits of material housed at the facility, for accuracy, annual inventory and audits

Review, revise and create new departmental procedures

Process and create various spreadsheets

Trained new hires in costing process

Run weekly queries in cost comparisons and zero cost

EDUCATION

UNIVERSITY OF PHOENIX-ONLINE CAMPUS - PHOENIX, AZ

Master's degree in Education

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