Technical Writer It Support

SARAH KAPLAN BORENSTEIN

303-***-**** Denver, CO Email LinkedIn

Document Control Manager Technical Writer

Experienced document control manager and technical writer. Create, edit, and format documents for audiences ranging from technical professionals to non-technical end-users using various media. Additional experience in project management, data analysis and manipulation, IT support (front and back end), HFC design, and instructional design. Experience with coordinating and guiding others to meet objectives and goals. Demonstrated ability to work under pressure in a fast-paced, deadline-driven environment. Excellent at working independently and in a team environment.

PROFESSIONAL EXPERIENCE

Command Media Manager, Technical Writer: Sierra Space Oct 2020 - Aug 2024

● Ensure consistency and compliance in the development of enterprise procedures, policies, jobs aids, and other supporting documents, including creating user guides and process documents

● Lead the enterprise’s document management system and workflow process, including issuing document control numbering, maintaining document register, versioning, and routing documents for review and approval utilizing Power Automate workflows

● Advise SMEs and editors on the document creation process in accordance with established document creation guidelines, assist with editing documents for format, clarity, and adherence to company specifications, and assist with the release process

● Manage the Modernization Project by supervising a team of 4 in reformatting over 1,000 documents with new company branding and updated processes, then migrating from Confluence to the new latestrePoint platform, which I designed and created HFC Designer, Field Operations: Charter Communications Jul 2020 - Oct 2020

● Maintain engineering designs and schematics using Bentley and AutoCAD platforms

● Reconcile and update designs submitted by construction coordinators with projects located in the enterprise database

Technical Writer, IT Support Manager-GIS Solutions: Dycom Industries, Inc. Apr 2019 - Apr 2020

● Content manager for the GIS department, including creation, coordination, review, and delivery of technical documents such as user guides, workflows, Product Support Plans, and IT communications

● Maintain and update the department wiki site, assist with data organization and version control

● Assist management and technical SMEs with data collection and metrics for a variety of operational reports, including SQL database queries, QC of FME workspaces, and data analysis

● Initiate, manage, and monitor change requests in accordance with company Protocols

● Provide first-level support and troubleshooting for FME workspace-related issues

● Collaborate with key customers and engineers to ensure Dycom operations are aligned to requirements GIS Analyst, Technical Writer: Frontier GeoTek Oct 2017 - Apr 2019

● Perform spatial analysis and data analytics using SQL, Alteryx, and FME for telecom companies

● Document technical procedures while planning, designing, researching, creating, and editing workflows, user guide manuals, and related technical and administrative documents

● Train new employees on standards, methods of spatial analysis, software, and existing projects

● Maintain and update the company wiki site, assist in data organization and content management Sarah Kaplan Borenstein 303-***-**** **********@*****.*** https://www.linkedin.com/in/sarah-borenstein-41b91644/ 1 of 2 Secondary Science Teacher: Cherry Creek School District Jan 2000 - Oct 2017

● Develop, plan, and implement a science curriculum following guidelines established by the state and the school district

● Collaborate with other teachers and administrators in the development, evaluation, and revision of science programs

● Coordinate and supervise extracurricular activities, such as clubs, student sports, and academic contests

(Girls in STEM, Track, Chess Club, Robotics)

Instructional Designer: University of Colorado Jun 2008 - Aug 2015

● Design, plan, and organize lesson plans aligned to NGSS for an interactive physics website (PhET, https://phet.colorado.edu/)

● Collaborate with developers and educators to create a curriculum for physics simulations using the ADDIE model

EDUCATION

Master of Arts in Curriculum and Instruction in Science Education: University of Colorado Master of Public Administration: University of Colorado Bachelor of Science in Kinesiology: University of Colorado Bachelor of Arts in Biology, Secondary Science Certification: Metropolitan State University, Denver CERTIFICATIONS

Technical Writing: California State University (2020) Project Management, Principles and Practices: California State University (2020) Geographic Information Systems: Emily Griffith Technical College (2018) Instructional Design: LinkedIn (2018)

ADDITIONAL COURSEWORK

Coursera

Business Writing Excel IT Support Fundamentals Presentation and Design Technical Writing LinkedIn Learning

API Documentation Computer Programming Database Management Flare FrameMaker Jira MadCap Project Management RoboHelp SharePoint Visio Udemy

Technical Writing: How to Write with DITA

Sarah Kaplan Borenstein 303-***-**** **********@*****.*** https://www.linkedin.com/in/sarah-borenstein-41b91644/ 2 of 2

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