Front Desk Data Entry

Sheri Perrine

315-***-**** — Liverpool, NY - ****0 — ********@***.***

Competent, compassionate, and empathetic transportation scheduler with years of experience in the medical industry. An accomplished delegator for responsibilities spanning excellent phone etiquette, organizational, inbound calls, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the member experience.

PROFESSIONAL SKILLS

Organizational

Conflict resolution

Respect

Excellent Phone Etiquette

Inbound Calls

Dependability

Phone Proficiency

EXPERIENCE

Nascentia Health Syracuse, NY

Transportation Member Svcs Jun 2022 – Present

Developed and maintained relationships with members, vendors & Nascentia's care coordinators

Investigated and resolved customer complaints in a timely and professional manner

Coordinated transportation logistics for a fleet of 5 private Nascentia vehicles used in remote areas where there is no vendor coverage

Utilized effective problem-solving techniques to resolve member service inquiries

Vehicles and ensured timely delivery of member to their medical appointments

Maintained a high level of accuracy and efficiency in data entry

Handled customer inquiries in a professional and courteous manner Pediatric Associates Liverpool, NY

Front Desk Medical Receptionist Sep 2022 – Jun 2023

Maintained patient records in compliance with HIPAA regulations

Maintained a clean and organized front desk area

Contacted insurance companies to verify coverage

Assisted with the collection of patient payments

Greeted and welcomed patients and visitors to the medical facility

Responded to incoming calls, scheduled appointments and managed patient inquiries St Joseph's Hospital Syracuse, NY

Patient Member Service Oct 2011 – Dec 2017

Verify patient demographics, insurance information and collected co-payments

Assisted with patient check-in/check-out process to ensure timely and accurate billing

Maintained confidentiality of patient information in accordance with HIPAA regulations

Assisted with patient registration, scheduling and other clerical duties as needed

Utilized excellent communication and interpersonal skills to provide patients with a positive experience Education

NYS Licensure: Medical, Anatomy Physiology, Myology Oct 1998 Onondaga School of Therapeutic Massage-Syracuse Syracuse, NY Certificate Administrative Assistant: Business Sep 1987 Bryant and Stratton College-Main Syracuse Syracuse, NY

Contact this candidate