Administrative Assistant Customer Service

Valerie Dene Taylor

*** ****** ***** ******, ** *2960

********@*****.*** 602-***-****

Education and Certifications

Nurse Aide Training, Piedmont Virginia Community College, Charlottesville, Virginia 2019 Arizona Board of Nursing, Certified Nurse Aide Certificate #261377 expires 03/2025 American Heart Association BLS expires 06/2025

NHA Certified Clinical Medical Assistant Certification #W8H8S9Q3 expires 02/2026 Associate of General Studies, Piedmont Virginia Community College (3.4 GPA) 2017 – 2021 Member Phi Theta Kappa, Piedmont Virginia Community College 2019 Work Experience

Walmart - Locust Grove, Virginia

Store Associate 06/2024-Present

Electronics Department, put out freight, audit overstock, cashier, help customers, clean area Banner Health – Tucson, Arizona

Physician's Practice Patient Assistant 03/2023 - 03/2024 Fill in for staff that is out, room patients waiting to see physician, take vitals and record in patient's chart, make appointment reminder calls, request lab results, request updated referrals, schedule follow up appointments, give patient after visit summary, lab orders and referrals from physician

Patient Care Assistant/Certified Nursing Aide/Telemetry Tech 12/2021 - 03/2023 Patient hygiene care, removal of IV lines for discharged patients, feed patients unable to feed themselves, bed changes, transport discharged patients to discharge lounge, retrieve snacks and water for patients between meals, check patient vitals and blood sugar levels, stock gloves and other items in cabinets, document patient care, assist nurses as needed, monitor patient heart rhythms, print rhythm strips of patients on tele monitors for nurses, report unusual rhythms or sudden changes to nurses, ensure batteries are changed and leads are connected correctly Concentric Health Care Staffing- Tucson, Arizona 10/2021- 12/2021 Behavioral Health Tech/Certified Nurse’s Aide

Fill in for staff where needed, working in adult detox and residential units of a behavioral health facility, tracking patients, documenting behavior in system, worked in an assisted living facility taking care of long-term care patients

Home Instead – Tucson, Arizona 08/2021 - 10/2021

Certified Nurse’s Aide /Home Health Aide

Take care of elderly clients - doing light housework, cooking, assisting with dressing and showers, errands

Commonwise Home Care – Charlottesville, Virginia 01/2020 – 07/2021 Certified Nurse’s Aide /Home Health Aide

Take care of elderly clients - doing light housework, cooking, assisting with dressing and showers, errands

Belk, Inc. – Charlottesville, Virginia 09/2018 – 07/2019 & 11/2019 – 01/2020 Fulfillment Specialist/Core Merchandising Team

Processed and filled online orders to be shipped to customers, stocked merchandise, and set merchandise sales, ensured merchandise was folded or hanging neatly on displays Dick’s Sporting Goods – Charlottesville, Virginia 11/2017 – 03/2018 & 05/2018 – 09/2019 Sales Associate – Field & Stream Apparel / Dick’s Sporting Goods Apparel Assisted customers and stocked merchandise, provided excellent customer service and store maintenance, ensured merchandise was folded or hanging neatly on displays UVA Temps – Charlottesville, VA

Access Specialist– University Physicians in Orange 02/2017 – 09/2017 Registered patients, scheduled appointments, checked patient’s out after their appointment. Administrative Assistant - UVA Orthopedics 12/2017 - 04/2018 Worked the Referral queue making appointments for referred patients with proper physician, obtained medical records for physician review

Medical Records Coordinator – UVA Student Health 07/2019 – 11/2019 Entered healthcare provider’s dictation notes into student files. Answered and directed email and phone questions concerning student immunization records and pre-entrance health forms. Kohl’s – Charlottesville, VA 10/2016 – 07/2017

Sales Associate

Completed sales transactions, processed returned merchandise to return to sales floor or warehouse. Provided excellent customer service and store maintenance Skills

Knowledge of medical terminology

Exceptional patient care

Strong organizational skills

Proficient in basic skills of patient care

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