Technical Support Social Media
Resume:
Edwin Karges
Evansville, IN
**********@*****.***
Summary:
Technically astute IT professional with over 15 years of experience providing technical support for desktops, laptops, printers, and networking. Skilled in supporting hardware and software in large corporate infrastructures. Self-motivated team player with leadership abilities and a proven track record of making significant contributions to team success. Proficient in Microsoft Office, social media networking, and utilizing Microsoft Active Directory.
Experience:
General Employee
Walmart #1341 – Evansville, IN
April 2024 –
Field Technician
NCR Corporation - Evansville, IN
December 2020 - March 2023
Conducted routine maintenance, troubleshooting, and repair tasks on ATMs, Self-Checkouts, and Printers.
Diagnosed hardware and software issues to determine appropriate repair actions.
Responded to service calls promptly and efficiently, meeting service level agreements.
Field Technician (Contract to Hire)
CompuCom / Matrix Resources - Evansville, IN
January 2020 to September 2020
Provided onsite service to banks, retail stores, chain stores, and individuals.
Installed printers and PCs for residential customers.
Repaired PCs, POSs, Scanners, Card Readers, Lexmark & HP Laser Printers
Diagnosed PC and printer problems to determine appropriate repair actions.
Site Support Technician (Contractor)
SAIC / Toyota International of Indiana - Princeton, IN
August 2019 to January 2020
Imaged and refreshed computers for deployment to end users.
Utilized Active Directory to manage OU locations for various PCs onsite.
Conducted PC upgrades, technical support, and data transfer for end users.
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics - Mt. Vernon, IN
July 2019 to August 2019
Imaged computers (returns and new PCs) and installed software for end users.
Completed user requests, software installations, PC setups, upgrades, and provided technical support.
Created system images and performed maintenance, upgrades, and infrastructure modifications.
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics - Mt. Vernon, IN
October 2017 to November 2018
Imaged computers (returns and new PCs) and installed software for end users
Completed user requests, software installations, PC setups, upgrades, and provided technical support
Conducted employee training on new system software
Created system images and performed maintenance, upgrades, and infrastructure modifications
Refresh Technician
NTT Data (Dell) Contractor – St. Mary’s Medical Center - Evansville, IN
November 2016 to June 2017
Collaborated with the Refresh Team to replace PCs with new PCs (Dell/Lenovo) including desktops, laptops, and tablets
Conducted imaging of new PCs/laptops
Ran discoveries on old PCs to gather information for building new PCs
Troubleshot network connectivity issues and reconfigured printers as necessary
Onsite PC Technician
Vodastra Technologies Dallas, TX (Work out of Evansville, IN)
December 2015 to Novermber 2016
Responsibilities: Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed. Service Lexmark & Dell Laser Printers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.
Deployment Technician CompuCom / Astrazeneca Mt Vernon, IN
December 2015 to July 2015
Responsibilities: Configured & deployed new AZ computers to end users. Laid off end of Contract.
Onsite PC Technician F2OnSite Plano, TX (Worked out of Evansville, IN)
January 2014 to June 2015
Responsibilities: Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed. Service Lexmark & Dell Laser Printers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.
IT Support Technician CompuCom / Lowe’s (Contract expired)
October 2013 to December 2013
Responsibilities: Provided IT Service for MidWest Area Lowe’s Stores (IN & KY) Repaired Cash Registers, Terminals, Hand Scanners
Onsite PC Technician F2OnSite Plano, TX (Worked out of Evansville, IN) Lack of work
April 2013 to October 2013
Onsite repair of Dell/Lenovo Desktop & Laptop Computers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.
Deployment Technician Compucom / Apex Systems Technical Staffing Sabic Plastics Mt Vernon, IN
November 2012 to February 2013
Responsibilities: Migrating Data from End Users’ old PCs to new PCs and Migrating old GE Plastics Server to new Sabic Corp Plastics Server (Domain Migration) (Through Apex Systems Technical Staffing) Mt. Vernon, IN
Education:
Associates in Electronics Technology - ITT Technical Institute
Ivy Tech Community College Computer Information Systems 2 years classes
Skills:
Technical IT support for desktops, laptops, printers, and networking
Large corporate infrastructure support
Microsoft Office and social media networking
Microsoft Active Directory
User support, system installations, hardware repair, networking, troubleshooting, and issue resolution
Certifications and Licenses:
CompTIA A+
Contact this candidate