Customer Service Inventory Control
Resume:
RICHARD (RICK) KONOP
**** ***** **** ***** ******* Township OH 45044 · 937-***-****
Email ********@*****.***
Seasoned Owner/Operator with 17+ years at RK Plumbing Heating & Air LLC in residential services. Adept in operational management and technical proficiency, I spearheaded quality customer service while generating $1,000,000 annually. At Herrmann Services my problem –solving skills yielded innovative solutions deriving high customer satisfaction and operational revenue excellence.
EXPERIENCE
5 2024-PRESENT
SERVICE MANAGER, Stevenson Service Experts
Managed all aspects of the daily, operations including inventory control, budget and pricing.
Provided excellent and prompt customer service to all clients internal and external.
Developed and maintained relationships with clients, vendors, subcontractors to insure satisfactory job completion.
Maintain up-to-date job knowledge and industry trends, regulations in order to remain competitive in the market place.
Insured high quality standards to maintain excellent customer service rating.
Staff personnel to support a local branch with an annual revenue of $18 million dollars, with offices in Dayton and Columbus.
Provide hands on technical support to all maintenance and service technicians in the field.
OWNER/OPERATER, RK Plumbing Heating & air llc
Managed all aspects of the daily, operations including inventory control, budget and pricing.
Provided excellent and prompt customer service to all clients internal and external.
Developed and maintained relationships with clients, vendors, subcontractors to insure satisfactory job completion.
Maintain up-to-date job knowledge and industry trends, regulations in order to remain competitive in the market place.
Insured high quality standards to maintain excellent customer service rating.
3-2006 – 8-2009
LEAD SERVICE TECHNICIAN, Herrmnn Services
Provided technical support to fellow technicians when needed in order to insure successful job completion.
Perform routine maintenance inspections of plumbing, electrical, mechanical, heating and cooling systems to identify potential issues before they became major problems.
Utilized advanced diagnostic tools such as thermal imaging cameras, ammeters, voltmeters, refrigeration analyzer, vacuum metes and inspection cameras.
Regularly communicated with customer regarding services required.
Displayed excellent problem-solving skills to complete repair tasks on a variety of plumbing, electrical, mechanical and HVAC problems.
Demonstrated strong customer service skills to provide timely and effective solutions to needs of the client.
2001-2005
SALES AND SERVICES TECHNICIAN, BENFRANKLIN PLUMBING/ONE HOUR AIR
Top producing technician in the nation in 2005 in a field of over 5000 technicians.
1987-2001
TELECOMMUNICATION
1987-1990 PTAT Communications Director of Operations
1990-2001 MCI Communications, Teleglobe multiple job positions; Data engineer, Sales engineer, Regional Sales Manager, Director Government sales, Director of Business Sales
1979-1988
US AIR FORCE
Worked in Telecommunication achieving the rank of Master Sargent
EDUCATION
OH STATE CONTRACTORS LICENCES
SKILLS
Operations Management
Negotiations
Problem Solving
Decision Making
Industry Knowledge
Technical Proficiency
Conflict Resolution
ACTIVITIES
US Air Force E-7 Master Sargent 11 years of service
Contact this candidate