Customer Service Representative
Resume:
Carmen Hanes
Ocala, FL *****
*********@*****.***
Summary
Dedicated and well-organized Customer Service with exceptional communication skills and knowledge of Excel, Outlook, and Word learnt through training, and my ability to learn fast on the job and follow instructions, will be utilized in providing effective support and assistance to customer.
United States Air Force Veteran - Honorable discharge
Skills and Qualifications
Ability to type 45 wpm
Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
Excellent communication skills, able to express well both verbally and in writing
Ability to prepare reports to include recording, evaluating and analyzing data
Proven track record of success in an energetic quota driven environment
Excellent talent for using strategies to deescalate irate clients
Knowledge of basic sales principles and skills
Employment History
UCabbi 12/2018 to 10/2019
Driver Clarksville, IN
Prepared and cooked client-specific meals as directed by dietitian
Handled and stored raw materials, cooked food and non-food supplies, properly
Ordered, restocked, and maintained inventories for kitchen supplies and equipment
Cleaned, sanitized, and organized kitchen area, tools, and utensils
Controlled size of food portions and maintained quality of all food items
Interpreted and followed health department guidelines for food preparation and handling
Lowes 12/2018 to 10/2019
Customer Service Representative XXXX, TX
Greeted customers as they entered the store and presenting customers with any promotional circulars
Maintained accurate return logs that was submitted to management each day
Processing customer returns and getting customers the proper refund amount
Maintained adequate cash supply in cash drawers in multiple checkout stations
Administered sales of store and maintained all merchandise
Ensured functioning of department according to company guidelines and policies
Carmen Hanes
Page 2
United Airlines 05/1995 to 06/2015
Flight Attendant Chicago, IL
Greeted passengers boarding aircraft and direct them to assigned seats
Prepared reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers
Conducted periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blanket
Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules
Announced and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
Education and Training
Elizabeth City State University Bachelor’s Degree in Criminal Justice Elizabeth City, NC
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