Event Security Customer Service

Joshua Nowak

Columbia, MD ***** • +1-410-***-**** • ****.*****.*@*****.***

Professional Summary

Skilled in event security management and adept at resolving conflicts, I've honed my expertise at companies like GPI Geospatial, where I excelled in feature extraction and LiDAR classification. Demonstrating strong technical proficiency and exceptional customer service, my career showcases significant achievements in ensuring safety and enhancing data precision for infrastructure projects.

Skills

Event security management

Managing patrons and/or resolving conflicts

Event security

Special event security

Work History

Mapping Technician, 12/2014 to 09/2024

GPI Geospatial – Columbia, MD

Ø Expert in Feature Extraction and LiDAR Classification:Proficient in utilizing MicroStation and LiDAR technology to extract and classify roadside features, such as signs, traffic lights, and utility poles, ensuring high-quality data for infrastructure projects.

Ø Advanced Data Management Skills: Experienced in editing and managing bare-earth tiles in LiDAR point clouds, accurately removing non-ground features to enhance the precision of surface representations for various engineering and power line projects.

Ø Versatile Project Support: Demonstrated ability to work on diverse projects for clients including Duke Energy and state departments of transportation, showcasing adaptability and expertise in handling complex mapping and infrastructure tasks.

Ø Technical Proficiency in CAD and Mapping Tools: Skilled in using MicroStation for feature extraction and stereo-plotting techniques for roadway mapping, contributing to detailed and accurate CAD drawings and documentation.

Ø Strong Documentation and Labeling Abilities: Adept at labeling and marking collected features, ensuring clear and organized data that supports efficient engineering analysis and project completion.

Event Security, 08/2022 to Current

S.A.F.E. Management – Baltimore

Supported event security efforts, managing access control points and crowd control measures.

Supported event security teams by assisting with crowd control and traffic direction, ensuring smooth operations during large-scale events.

Enhanced event security by planning and executing detailed protective strategies tailored to specific situations and potential risks.

Assisted in crowd control and event security at large-scale gatherings, maintaining order and ensuring public safety including Ravens' Football games at M&T Bank Stadium.

Event Staff, 03/2023 to 10/2024

Merriweather Post Pavilion – Columbia, MD

Greeted guests and welcomed patrons in support of company service policy.

Provided exceptional customer service to all guests and escalated concerns where needed.

Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

Welcomed guests to events, checked invitations, and oversaw proper seating.

Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.

Helped create memorable experiences by actively engaging with guests during interactive program elements.

Responded to inquiries from attendees and addressed any issues or complaints.

Dishwasher, 06/2022 to Current

Seasons 52 – Columbia, MD

Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Stored dishes, utensils and kitchen equipment in proper locations.

Gathered trash from areas around the restaurant

Clean floors in the dish area

Education

CAD Operator Certificate: Computer Aided Design, 06/2013

Community College of Baltimore County Catonsville - Catonsville, MD

Eagle Scout

Planned and carried my eagle scout project for community organization.

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