Desktop Support It

Andre Williams

Inglewood, CA *****

213-***-**** mobile

*********@*****.***

A+ Certified, 15 years of experience Desktop support

Experienced with Active Directory and Microsoft operating systems

Proficient in use of Cisco Unified Call Manager and NextGen medical database.

TekSystems

Nov 2024 - Present

Contractor

Contracted to companies to move end users equipment on site.

Configure multiple monitor configurations.

Restore phones after move.

Ensure all peripherals such as headsets and cameras working.

Kaiser Permanente

Jan 2024 - Sep 2024

IT Specialist

IT Support Windows 10, O365, MS server, Remedy ticketing system, some AD.

Put the company image and user accounts on these prior to use by employees.

Delivered and installed new units while collecting older units to be recycled.

Provided on-site Desktop support for user issues as needed.

Received and inventoried computers including shipped out/delivered equipment.

Asset Tracking: Responsible for tracking of all assets.

Dav-Lear Systems

Mar 2023 - Dec 2023

Lead Field Tech Engineer

Contracted to SITA at LAX airport Windows 8/10, video displays and printer support.

Assigned to all IT equipment in Terminal 5 and 6, maintenance of printers, flight information displays, and desktops at the gates and ticket counters.

Ticket resolution of equipment outages through the Service Now ticketing application.

Onsite to resolve IT issues with workstations including peripherals.

All World Communications

Jan 2022 - Mar 2023

Customer Service Rep

Assisted in configuring hardware, Fortinet routers and Avaya IP and digital phones.

Delivered and installed products in the LA area.

Provided phone support and trouble ticket creation for the field techs.

Shipped out products for the out-of-town customers.

Handled the inventory, shipping and receiving of all assets.

Eisner Health

Mar 2015 - Feb 2020

Desktop Support Specialist

Configuration and deployment of all IT assets and resolution of end-user trouble tickets.

Imaged and re-imaged Dell desktops and laptops with Windows 10 using Windows PXE in house.

Configured apps and peripherals once OS installed.

Management and setup of Cisco desktop and handheld IP phones.

Personally responsible for ordering of new parts and equipment, and printer support.

Created new user accounts and access rights using Active Directory.

Provided onsite support at remote Lynwood clinic once a week.

Insight Global

July 2013- Sep 2014

IT Support Contractor

Contracted to ATOS for site support at MetLife corporate campus in Tampa.

Imaged and deployed new machines, repaired issues reported thru our Remedy ticketing system.

Contracted to CompuCom for field support of Lowe’s and T-Mobile locations.

Robert Half International

Aug 2011 – May 2013

IT Support Contractor

Contracted to RHI clients including Health Management Associates, Leslie Controls, and First American Title.

Provided desktop / network support and break / fix ticket resolution.

Completed move, add, change projects and maintenance of user accounts with Active Directory.

Assisted users onsite or by remote access as needed.

Progress Energy

June 2007- Apr 2011

IT Support Specialist

Resolved client issues with Lenovo laptops and desktops.

Supported and deployed Blackberry handhelds. Installed and configured all new hardware and software as needed.

Participated on a 5-man team that upgraded all computers within the company, migrating data and legacy peripherals as needed and resolving various issues caused by this as they arose.

Education

University of Texas at Austin, School of Communications, 2 years

Texas Southern University, Computer Science, 1 year

Contact this candidate