Information Technology It Support

John Yale

917-***-**** ****@******.*** https://www.linkedin.com/in/jvyale/

Information Technology / Executive Support

Professional Overview: Hands-on Information Technology professional with extensive experience managing hardware and software / business applications. Adept at working within a 24x7 environment providing white glove support to all levels of staff including C-Suite executive teams. Highly skilled at managing budgets, expenses, inventory and vendor management. Technology skills: Windows/Mac; MDM, O365, Active Directory, Cisco Meraki, Adobe CS Suite, Digital Asset Management – NetX, Avid & Pro Tools and video conferencing applications. Work Experience

Pace Gallery — International Art Gallery employing 300+ people in the US, Europe and Asia IT Manager November 2015—November 202

• Provided white glove IT support to all levels of staff including C-Suite executives and Artists across Pace’s worldwide network of galleries in New York, Los Angeles, London, Geneva, Hong Kong, and Seoul. Supported the Glimcher family (gallery founders) and various gallery artists on as-needed basis, including artists such as Julian Schnabel and Lucas Samaras, for whom I also served as a gallery liaison.

• Managed departmental budget of $750,000 including expenditure approval for software and user hardware. Managed $10,000+ Adobe licenses per month.

• Responsible for the management and administration of the gallery’s assets including managing network routers/switches, MDM, user account management and active directory administration.

• Specified, implemented and configured a Digital Asset Management system incorporating all the gallery’s image assets (30TB+ data).

• Implemented, maintained and enforced MFA and other security policies.

• Oversaw relationships with cell phone carriers and managed 120+ employee accounts. Responsible for managing the firm’s VOIP phones to ensure a high level of service.

• Closely monitored and adjusted monthly software and cell phone expenditures.

• Email administration for all employees worldwide. DDB Worldwide — International advertising agency

IT Support September 2003 – April 2015

• Managed desktop, networking, and production file server administration for DDB Corporate C-Suite, DDB New York Creative, Broadcast, Print Studios and Print Production teams as well as subsidiary agencies including Roberts & Langer, Fathom, Uproar, and Spike DDB.

• Effectively onboarded new employees, including specifying all IT equipment and configuring and monitoring machines adhering to managerial requests and company security policies.

• Responsible for the backup of all technologies in the in-house graphics studio environment. Specified and beta tested new production hardware and software for the agency.

• Managed all Mac hardware and software for DDB NY and subsidiary agencies, including specification, deployment, support and lease management.

• Windows support, including imaging and break/fix. Education

Hampshire College Amherst, Massachusetts

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