Customer Service Representative
Resume:
Brianna Tota
Brooklyn, NY
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
CityMD - New York State
May 2021 to Present
• Greeting and welcoming patients.Organizing and coordinating patient in-take and other appointments.Accurately enters/updates patient information in system.Assisting patients with completion of paperwork when necessary.Scanning, updating and filing medical records. Answering phone calls, questions, etc. in a prompt and polite manner.Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate). Handling cash and co-payments accurately and responsibly. Providing outstanding customer service to every patient.Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Receptionist
The Chateau - Brooklyn, NY
November 2019 to Present
Answering and transferring business calls. Maintaining the lobby and desk area. Filling out important documents. Organizing mail and files.
Medical Receptionist
Marco Albian MD - Brooklyn, NY
Present
Interacting with patients and families in a warm friendly matter. Setting up and confirming appointments. Pulling and setting up charts for the next day. Billing/insurance payments during checkout. Making copies, faxes and other office work that was needed. Stock Associate
Walgreens
July 2019 to September 2019
Stocking and facing items on the shelves. Also helping clients fulfill there needs giving them customer service.
Child Care Assistant
Lovingkindness Daycare - Brooklyn, NY
July 2014 to June 2019
Applying essentials of childcare in a private, educational system. Assisted with new and specific protocol for teaching of children infants thru toddlers. Being steadfast in carrying out proper techniques for caring of small children.
Education
High school or equivalent
Canarsie High School
Skills
• Acutely-organized, completely motivated, consistently punctual, good communication skills, proficient with handling office assignments (3 years)
• Stockroom
Additional Information
Key accomplishments
Copied faxed and scanned confidential client information. Delegated appointments by updating methods of communicating with clients. In charge of filing crucial documents and time sensitive documents.
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