Customer Service Office Assistant
Resume:
Paula Stephenson
Corydon, IN *****
**************@*****.***
To have a fulfilling job career with a chance for advancement, but still have time to enjoy activities with my family.
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Hobby Lobby-Clarksville, IN
April 2016 to June 2019
Assist customers with purchases and returns, stock, clean and get the store presentable. CSM/Cashier
Hobby Lobby-Jeffersonville, IN
April 2016 to June 2019
Lead cashier, performed customer service and cash handling duties of main cash register, had to keep area clean and organized. As CSM, I was in charge of the front end, from decorations on the register tips, to ordering inventory, communicate directly with upper management. Handle money, customer service, manage break times and lunches of cashiers, training of all new cashiers. Activities Director
Cedar Court Assisted Living-Corydon, IN
February 2017 to August 2017
I am in charge of scheduling entertainment and activities with our senior residents, also leading exercise class and publishing a monthly newsletter and calendaring our monthly events/outtings. I also work on the floor as needed
Office Assistant
Help at Home-New Albany, IN
November 2013 to November 2015
November 2013-April 2015 started with the company as field staff as an HHA going into patients homes and assisting with showers and ADL's. Also meal prep, housework and general homemaker duties. Transferred to the office in December 2014 with my primary job being new hires. I assist with the application process, run background checks, do reference/employment checks and keep in contact with prospective employees to get the proper paperwork. I do orientations and set them up for comps. I also answer phones, do filing, enter timesheets occasionally, some scheduling and whatever else may be needed of me. Sales
The Fun Farm
October 2011 to November 2014
customer service, referee paintball games, manage
haunted house.
Dental Assistant
Dr. Andrew Richard-Jeffersonville, IN
February 2013 to August 2013
Assist the doctor with procedures, prepare and clean operators, did some x-rays, help with charting. Independent phlebotomist/examiner
Portamedic/Hooper Homes
August 2011 to February 2012
Receive appointments through email and gather supplies and attend appointment. Appointments consist of taking blood pressure, pulse, weight and height, obtaining urine specimen, blood samples and doing EKG's if needed. Also verify persons' identity through id. Filling out paperwork properly, labeling tubes, centrifuging blood, separating serum into another tube and shipping to labs via Fed Ex Independent phlebotomist/examiner
L and L Exams
June 2011 to August 2011
Receive appointments through email and gather supplies and attend appointment. Appoinments consist of taking blood pressure, pulse, weight and height, obtaining urine specimen, blood samples and doing EKG's if needed. Also verify persons' identity through id. Filling out paperwork properly, labeling tubes, centrifuging blood, separating serum into another tube and shipping to labs via Fed Ex home health aide
Help at Home, INC
October 2009 to November 2010
Assisting patients with activities of daily living. CNA - Certified Nursing Assistant
Harrison Health and Rehab-Corydon, IN
December 2006 to February 2008
C.N.A.
Responsibilities include doing vitals, assisting residents with rituals of daily living. Helping nurses with certain procedures, I.e. obtaining urine samples, tube feedings, obtaining blood samples, catheter care/placement, wound care, dressing changes.
Medical Transcriptionist
Self Employed-Corydon, IN
August 2004 to August 2005
included, receiving tapes from area doctors, listening to them and typing what I hear for patients records. Turnaround time is approximately 24 hours, but I usually was able to get them back sooner.
Secretary/Receptionist
F.D. Jacobi Sodding Service, Inc-Floyds Knobs, IN
2003 to 2004
Floyds Knobs, IN 2003-2004-Accounts Payable
Responsibilities include answering multi line telephone, handling outside sales, accounts payable, trucking orders, using 2-way radio, certified payroll, utilization reports, entering invoices, writing and mailing checks, setting up job contracts in the computer, getting them ready to be mailed, entering and organizing P.O. numbers, filing, figure time cards, entering mileage and fuel usage reports, union dues, ordering all office supplies.
Secretary
Kaufman Concrete Cutting, Inc-Louisville, KY
2002 to 2003
Responsibilities included answering multilane telephone, setting up jobs, entering payable invoices, accounts payable, accounts receivable, keeping time cards, payroll, certified payroll, utilization reports, using 2-way radio, filing, running errands between two offices. 1998to 2002 took time off to be a full time Mom.
Assisting patients
Safe at Home Health Care
December 2010
with activities of daily living.
Education
Academy of Dental Assisting - Louisville, KY
July 2012 to November 2012
phlebotomy preparing me for my certification
Center for Phlebotomy School - Corydon, IN
August 2010 to September 2010
skills
Indiana Health Careers Institute - Sellersburg, IN June 2006 to July 2006
Lotus and Excel
Owensboro Community College - Owensboro, KY
1996
Vocational in business
Corydon Central High School - Corydon, IN
1986
Skills
• healthcare (10+ years)
• cleical/adminstration (10+ years)
• Dental Assisting
• Eaglesoft
• Medical Imaging
• Catheter Care
• Windows
• Dentrix
• Chairside Assisting
• HIPAA
• Transcription
• Microsoft Access
• Acute care
• Infection Control Training
• Vital Signs
Certifications and Licenses
X-ray
Additional Information
Skills
4 handed Dental Assisting, Sterilization, OSHA, Alginate Impressions, Pour up models, Bleaching Tray Fabrication, Radiation Safety, (Certified), Radiation Technique (Certified), HIPAA, CPR Certification, Dental Software Training (Eaglesoft) Computerized and Book appointment scheduling, Insurance Billing and Coding, Customer Service, Telephone Etiquette, EDDA-place amalgams, composites, fabricate temporary crowns and bridges, Stethoscope, B/P, Basic medical skills, vitals, charting, Butterfly, Syringe, BD vacutainers, Tourniquet, Centrifuge, EKG's
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