Customer Service Data Entry

CHRISTOPHER ZAPATA

469-***-**** **********@*****.*** Lancaster, Texas 75134

PROFESSIONAL SUMMARY

Enthusiastic professional experienced with working in a recreational facility. Highly organized and motivated worker with excellent interpersonal and communication skills, as well as a passion for helping people become more active. Experienced in providing exceptional customer service, meeting safety protocols, and helping to ensure a positive experience for all.

SKILLS

Equipment Operation Group and Individual Instruction

Pool Operations Room Inventory

Procedure Preparation Bilingual

EXPERIENCE

POOL ATTENDANT Ayala's Pool Contractor

Lancaster, TEXAS August 2023 - June 2024

My Job varies between office work and pool

plumbing work outside the office

Used hand drill and saw machine to cut required

measurements of materials.

Followed verbal and written instructions from

supervisors.

Collaborated with other crew members to

complete tasks in an effective manner; worked

both independently and as part of a team.

Used sit down forklift to move palettes of

material and PVC pipe to be organized.

Maintained a clean job site by removing debris,

cleaning up spills, and adhering to safety

regulations on a daily basis.

OFFICE ASSISTANT Ayala's Pool Contractor

Lancaster, TEXAS July 2023 - June 2024

Answered incoming calls promptly and

professionally; took messages or transferred calls to appropriate personnel.

Performed data entry tasks with accuracy and

speed utilizing MS Office applications such as

Word, Excel, PowerPoint.

Organized and maintained filing systems to

ensure efficient document retrieval.

Provided customer service support via phone or

email inquiries related to products or services

offered by the organization.

Supported staff by performing data entry and

completing administrative duties.

Scheduled appointments, maintaining calendars

for personnel.

Examined documents and forms for accuracy,

enforcing conformance to company rules and

regulations.

Developed written correspondence such as

letters, emails, memos for internal

communications purposes.

Coordinated office operations and procedures to

facilitate workflow and efficiency.

Prepared invoices for payment processing and

tracked accounts receivable and payable

activities.

CUSTOMER SERVICE REPRESENTATIVE Friendly Chevrolet Dallas, TEXAS December 2022 - July 2023

Maintained a high level of professionalism when

dealing with difficult customers.

Handled customer complaints and inquiries in a

courteous and efficient manner.

Provided exceptional customer service to ensure

customer satisfaction.

SALES ASSOCIATE South Toyota

Lancaster, TEXAS August 2022 - December 2022

Helped customers find and select products. Kept work area clean, organized and free of clutter at all times.

Assisted customers with product selection to

ensure customer satisfaction.

Demonstrated exceptional customer service

skills, resolving customer complaints efficiently

and courteously.

Handled customer complaints and inquiries in a

courteous and efficient manner.

Provided accurate information about products,

prices and availability both in person and over

the phone.

Built relationships with potential customers by

providing helpful advice on product selection.

OUTDOOR WAREHOUSE ORGANIZER Pittman Plumbing Supply Carrolton, TEXAS August 2024 - October 2024

Used Sit-Down forklift to load clients materials and load up delivery drivers as well.

Work inside the warehouse pulling orders for our delivery trucks to be loaded.

In charge of handling outside inventory

organized and accessible for clients and staff

Used standing forklift to relocate and move

products that needed to be received.

Kept work area clean, organized and free of trash at all times.

Translating and communicating with clients to

facilitate work flow.

Built relationships with potential customers by

providing helpful advice on product selection.

EPJ DRIVER/ORDER PICKER DSV

Lancaster, TEXAS June 2024 - August 2024

• Collect orders and complete at least 600 boxes daily

• Used Electric Pallet Jack to get across warehouse and pick orders

• Followed directions given by the supervisor

• Cleaned any debris on the floor in order to not cause any accidents

• Attended weekly meetings

EDUCATION

HIGH SCHOOL DIPLOMA

Sunset High School, Dallas, TEXAS June 2022

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