Management Software Operations Manager

CURRICULUM VITAE

Of Collin Naidoo

PERSONAL DETAILS

SURNAME : NAIDOO

NAME : COLLIN

RESIDENTIAL ADDRESS : 90 Dunveria crescent, croftdene, chatsworth

POSTAL ADDRESS : SAME AS ABOVE

CONTACT NUMBER : 082-***-****

EMAIL ADDRESS : ******.********@*****.***

DATE OF BIRTH : 21 MARCH 1969

IDENTITY NUMBER : 690**-*****-***

GENDER : MALE

MARITAL STATUS : MARRIED

DEPENDANTS : THREE

NATIONALITY : SOUTH AFRICAN (INDIAN)

LANGUAGES : ENGLISH / AFRIKAANS / ZULU

CRIMINAL OFFENSES : NONE

HEALTH : GOOD

DRIVERS LICENCE : CODE 08

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : GREENBURY SECONDARY SCHOOL

CITY : DURBAN

YEAR COMPLETED : 1986

HIGHEST STANDARD : MATRIC

ADDITIONAL : COMPUTER LITERACY INCLUDES:

MS OFFICE

FREIGHTWARE (FREIGHT & DEBTORS MANAGEMENT SOFTWARE)

ARAMEX. NET (FREIGHT MANAGEMENT SOFTWARE)

PARCEL PERFECT (FREIGHT MANAGEMENT SOFTWARE)

ADMIN-MOZILLA FIREFOX

VARIOUS OTHER UNIX BASED PROGRAMS

CLARIFY - CELLC ‘S VETTING SYSTEM

CLARIFY – VIRGIN MOBILE’S VETTING SYSTEM

HELIOS ONLINE – MTN’s vetting system

BRADIAN-FREIGHT MANAGEMENT SYSTEM

XDS – AUTHENTICATION SITE

PREVIOUS EMPLOYMENT

NAME OF COMPANY : IGNITION GROUP

PREVIOUS POSITION : OPERATIONS MANAGER

DUTIES : INCLUDE:

RESPONSIBLE FOR ADMINISTRATION AND DISTRIBUTION OF ALL ORDERS

PROCESSING OF ORDERS – VET AND DISPATCH ALL ORDERS

CO-ORDINATE DELIVERIES; ENSURE ON-TIME DELIVERY AND ADDRESS ANY/ALL RELATED ISSUES

ACTIVATIONS – ACTIVATE ALL ORDERS ONCE DELIVERED

QUERIES – ADDRESS QUERIS WITH RESPECTIVE DEPTS. AND RESOLVE TIMEOUSLY

ASSIST WITH PROJECT MANAGEMENT

STOCK MANAGEMENT – STOCK RECON, RETURNS, DISCREPANCIES, ACTIVATIONS, DEACTIVATIONS, ETC.

DISPATCHING-ENSURE ACCURATE AND TIMEOUS DELIVERY

COURIER – MANAGE OPERATIONS IN LINE WITH SLA WHILE MAINTAINING EFFICIENCY WITH MINIMUM RISK/EXPOSURE

CUSTOMER SERVICES – MAINTAINING TOTAL CUSTOMER SATISFACTION WITHIN SLA

PEOPLE MANAGEMENT – RECRUITMENT, PERFORMANCE MANAGEMENT AND KPI’s

CONSTANT MONITORING OF SYSTEMS, PROCESSES, STOCK, STAFF, DELIVERIES, ETC.

REPORTING AND COMMUNICATION - REGULAR REPORTING ON SALES, VETTING, STOCK, COURIER, RETURNS, QUERIES, STAFF, PERFORMANCE.

QUERIES – ADDRESS, ESCALATE AND AUTHORISE ACCORDINGLY

MANAGE GIFT CARDS/VOUCHER ACTIVATION AND DEACTIVATION

LIAISE WITH SERVICE PROVIDERS, CALL CENTRES, DEPT. HEADS, etc.

DAILY, WEEKLY & MONTHLY REPORTING

REFERENCE : KASTURI PRESENCE (MANAGER)

PERIOD : OCT 2009 – MAR 2020

TELEPHONE NUMBER : 031-***-****

PREVIOUS EMPLOYMENT

NAME OF COMPANY : CELL C CONNECT

CURRENT POSITION : CALL CENTRE CHANNEL SUPPORT MANAGER

DUTIES : INCLUDE:

MONITOR SALES, STAFF, STOCK, CALL CENTRES, SYSTEMS, DELIVERIES AND LEADS.

IMPLEMENT AND AUDIT SYSTEMS, PROCESSES AND PROCEDURES

MANAGE QUERIES FROM CELL C & VIRGIN MOBILE, CALL CENTRES, EXTERNAL AND INTERNAL CLIENTS.

RECRUITMENT OF STAFF- PERFORMANCE MANAGEMENT/COACHING/MOTIVATING/MENTORING/TRAINING/ASSISTED WITH BASIC HR FUNCTIONS AND ADMINISTRATION

DATA MANAGEMENT

PROVIDE FULL SUPPORT TO THE CHANNELS-INCLUDING REGULAR VISITS.

MANAGE ALL ESCALATED QUERIES/REQUESTS FROM THE VARIOUS CHANNELS

MONITOR AND DRIVE SALES WITH THE VARIOUS CHANNELS

COMMUNICATE ALL PRODUCT INFORMATION AND CONTINUOUS INFORMATION SHARING WITH THE VARIOUS CHANNELS.

BUILD AND MAINTAIN RELATIONSHIPS WITH ALL CHANNELS

PROVIDE PRODUCT TRAINING, SERVICE AND SUPPORT TO ALL CHANNELS

DEAL WITH AND RESOLVE ANY SYSTEMS ISSUES RELATING TO THE CHANNELS

ENSURE ONGOING ADHERENCE TO POLICIES, PROCEDURES, SLA’s AND PRACTICES.

SALES REPORTING, ANALYSIS AND FORECASTING.

ASSIST WITH PROJECTS

REFERENCE : PETER DEEB (GENERAL MANAGER)

PERIOD : MAR 2009 – SEPT 2009

TELEPHONE NUMBER : 031-*******

PREVIOUS EMPLOYMENT

NAME OF COMPANY : CELL C CONNECT

CURRENT POSITION : MANAGER (ADMIN AND DISTRIBUTION)

DUTIES : INCLUDE:

RESPONSIBLE FOR ORDER PROCESSING, ADMINISTRATION, DELIVERIES AND ACTIVATIONS.

QUERIES – ADDRESS QUERIES WITH RESPECTIVE DEPTS. AND RESOLVE TIMEOUSLY

STOCK MANAGEMENT – STOCK RECON, RETURNS, DISCREPANCIES, ACTIVATIONS, ETC.

DISPATCHING-ENSURE ACCURATE AND TIMEOUS DELIVERIES.

COURIER – MANAGE OPERATIONS IN LINE WITH SLA WHILE MAINTAINING EFFICIENCY WITH MINIMUM RISK/EXPOSURE

CUSTOMER SERVICES – MAINTAINING TOTAL CUSTOMER SATISFACTION

PEOPLE MANAGEMENT – RECRUITMENT AND PERFORMANCE MANAGEMENT

CONSTANT MONITORING OF SYSTEMS, PROCESSES, STOCK, STAFF, DELIVERIES.

REPORTING AND COMMUNICATION - REGULAR REPORTING ON STOCK, COURIER, RETURNS, QUERIES AND STAFF.

QUERIES – ADDRESS, ESCALATE AND AUTHORISE ACCORDINGLY

REFERENCE : PETER DEEB (GENERAL MANAGER)

PERIOD : FEB 2007 – FEB 2009

TELEPHONE NUMBER : 031-*******

PREVIOUS EMPLOYMENT

NAME OF COMPANY : INXPRESS DOMESTIC AND INTERNATIONAL

COURIER

POSITION HELD : CREDITORS ADMINISTRATOR

DUTIES : INCLUDED:

FULL CREDITORS FUNCTION. (COMPILE, VERIFY, CAPTURE, RECONCILE AND PRESENT FOR PAYMENT)

CUSTOMER LIAISON / LIAISE WITH BRANCHES.

RESPONSIBLE FOR RECEIVING AND DISTRIBUTION OF ALL INCOMING MAIL.

CUSTOMER VISITS.

REFERENCE : CHARMAINE DICKSON (ACCS. MANAGER)

PERIOD : 2006 – 2007

TELEPHONE NUMBER : 011-*******

PREVIOUS EMPLOYMENT

NAME OF COMPANY : AFRICAN EXPRESS

POSITION HELD : BILLING SUPERVISOR

DUTIES : INCLUDED:

MANAGING THE DATA CAPTURE DEPT. AND DOCUMENT FLOW.

MANAGE STAFF

PERFORMANCE MANAGEMENT

VERIFICATION OF ALL BILLING ACCORDING TO CONTRACTS, RATES AND TARIFFS.

RESPONSIBLE FOR THE DAILY, WEEKLY AND MONTHLY INVOICING FUNCTION.

BILLING OF DOMESTIC AND INTERNATIONAL FREIGHT.

BILLING SUPPORT

BILLING REPORTING

BILLING AUDITS

INSURANCE BILLING

COMMUNICATION AND REPORTING

THIRD PARTY COSTINGS AND RECONS.

SORT AND VERIFY ALL CREDITS

ADMIN FUNCTION AND CUSTOMER SERVICES

WORKING CLOSELY WITH SALES, OPERATIONS, IMPORTS AND EXPORT DEPARTMENTS.

ACCURATE AND TIMEOUS LOADING AND UPDATING OF CLIENT FILES AND RATES.

RESPONSIBLE FOR IMPLEMENTATION AND ADHERENCE TO PROCESSES BASED ON BUSINESS REQUIREMENTS

ASSIST WITH QUERIES FROM VARIOUS DEPTS. RELATING TO BILLING, RATES AND TARIFFS.

RECALCULATION OF BILLING TARIFF

ATTENTION TO DETAIL WHILE MAINTAINING STRICT DEADLINES

REFERENCE : DAVE RICHARDS (FINANCIAL MANAGER)

PERIOD : FROM 2003 – 2006

TELEPHONE NUMBER : 011-*******

PREVIOUS EMPLOYMENT

NAME OF COMPANY : BERCO EXPRESS

POSITION HELD : DATA CAPTURE SUPERVISOR

DUTIES : INCLUDED:

ENSURING FAST AND ACCURATE DATA CAPTURING AND VERIFICATION OF WAYBILLS

BILLING SUPPORT

BILLING AUDITS

P.O.D. CAPTURE

AUTHORISING BILLING ACORDING TO CONTRACTS AND TARIFFS

MANAGE STAFF AND DOCUMENT FLOW-PERFORMANCE MANAGEMENT

WEEKLY AND MONTHLY INVOICING AND STATEMENTS FUNCTION

ADMIN FUNCTION

LIAISE WITH CLIENTS

WORKING CLOSELY WITH AND ASSISTING OTHER DEPTS, VIZ. CREDITORS, DEBTORS, SALES AND OPERATIONS

DAILY, WEEKLY & MONTHLY REPORTING

LOADING AND UPDATING CLIENT FILES AND RATES.

REFERENCE : MAHOMED YUNOOS (BRANCH MANAGER)

PERIOD : 2001 – 2003

TELEPHONE NUMBER : 031-***-****

PREVIOUS EMPLOYMENT

NAME OF COMPANY : XPS SERVICES

POSITION HELD : CUSTOMER LIAISON OFFICER

DUTIES : INCLUDED:

LIAISING BETWEEN DRIVERS, CLIENTS, SALES AND ACCOUNTS

HANDLING QUERIES

RECORDING AND FOLLOW-UPS ON COLLECTIONS

PRICING, INSURANCE, CLAIMS, ETC.

PROBLEM PARCELS

CO-ORDINATING SPECIAL AND SAMEDAY DELIVERIES

DESPATCHING THIRD PARTIES

ASSIST AND RELIEVE SUPERVISORS, OPS CONTROLLERS (BRANCH, IN-HOUSE AND AROUND KZN BRANCHES)

P.O.D. AND DATA CAPTURE

ASSIST WITH DEBTORS AND CREDIT CONTROL

ADMIN AND ADHOC FUNCTIONS

REFERENCE : ANNIKE EBERL (CSD manager)

PERIOD : 1995 – 2000

PREVIOUS EMPLOYMENT

NAME OF COMPANY : XPS SERVICES

POSITION HELD : COURIER

DUTIES : INCLUDED:

DELIVER & COLLECT TIME SENSITIVE PARCELS

SORTING PARCELS AT DEPOT AND LOGGING AND PICKING UP FREIGHT FROM AIRPORT.

LOADING AND DISPATCHING OF CONTAINERS.

WAYBILL AND POD CAPTURE

ASSISTING WITH DESPATCH & RECEIVING

RELIEVED AT IN-HOUSES

DATA CAPTURE AT NIGHT (OVERTIME)

REFERENCE : HEADMAN JWARA (OPS MANAGER)

PERIOD : 1991 - 1994

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