Customer Service/ Nursing Assistant

Sherri Garcia

**************@*****.*** 401-***-**** North Kingstown, RI

SUMMARY

Seeking Customer Service Agent role with 16 years of experience in customer-focused positions. Expert in active listening, effective communication, and maintaining strong organizational skills. Proven track record in delivering exceptional customer service and driving sales growth. WORK EXPERIENCE

Liveops Remote

Customer Service Agent 10/2022 - 11/24

• Provided exceptional customer service by handling inbound calls for Liveops, efficiently resolving a variety of customer inquiries, and maintaining high satisfaction rates through effective problem-solving and communication skills.

Nurse Finders

Certified Nursing Assistant 2011 - 2015

• Provided high-quality patient care as a Certified Nursing Assistant at Nurse Finders, delivering daily living assistance, vital signs monitoring, and compassionate support to clients, while maintaining strict adherence to healthcare regulations and confidentiality protocols. Avon

Independent Sales Representative 2016 - Present

• Cultivate and expand client base through dedicated customer service and timely product delivery.

• Recruit sales representatives to enhance team performance and customer satisfaction.

• Deliver quality customer service and product knowledge to ensure client retention and satisfaction. Alpine Nursing Home

Certified Nursing Assistant 2008 - 2010

• Provided compassionate care to elderly residents at Alpine Nursing Home, assisting with daily living activities, monitoring vital signs, and ensuring a safe and comfortable environment for patients. EDUCATION

CCRI-Community College Of RI

Certified Nursing Assistant

2011-2015

Coventry High School

High School Diploma

2006-2007

SKILLS

Strong Organizational Skills • Active Listening Skills • Customer Service Expert • Energetic Work Attitude • Effective Communication Skills • Inventory Control Familiarity • Invoice Processing • Fast Learner • Time Management • Salesforce Platform • Microsoft Office Suite • Conflict Resolution • Data Entry • Empathy • Computer Literacy • Patience

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