Customer Service Direct Support
Resume:
Kiara Hardaway
Chattanooga, TN *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
T-Mobile Premium Retailer GP Mobile-Chattanooga, TN January 2024 to Present
DSP (Direct Support Professional)
Community Options, Inc.-Chattanooga, TN
January 2020 to Present
Packer
WNA-Chattanooga, TN
August 2019 to January 2020
Convergys Customer Service Representative
Convergy-Chattanooga, TN
January 2017 to September 2018
DSP (Direct Support Professional)
DS Services-Chattanooga, TN
May 2017 to June 2018
Hair Stylist
Regis Corporation-Chattanooga, TN
May 2013 to November 2016
Speedway Cashier
Speedway LLC-Chattanooga, TN
August 2015 to December 2015
Education
High school diploma
East Ridge High School - Chattanooga, TN
May 2008 to August 2008
None
Skills
• Laundry
• Hair Styling
• Developmental Disabilities Experience
• Meal Preparation
• Medication Administration
• Cooking
• Autism Experience
• Home Care
• Caregiving
• Special Education
• Behavior Management
• Cleaning Experience
• Special Needs
• Senior Care
• Case Management
• Restaurant experience
• Supervising experience
• School experience
• Typing
• Merchandising
• Planograms
• Communication skills
• Cash handling
• POS
Certifications and Licenses
Cosmetology License
CPR Certification
Driver's License
First Aid Certification
Assessments
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Forklift safety — Proficient
December 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Call center customer service — Completed
November 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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