Account Manager Client Relationship
Resume:
KEISHA KING
******.*.******@*****.***
Windsor Mill, MD 21244
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Accomplished Sr. Account Manager with over 25 years of experience, including a pivotal role at Paychex, Inc, specializing in client relationship management and payroll processing. Expert in leveraging HR policies and procedures to enhance employee orientation and training. Demonstrated success in improving account performance and client satisfaction through strategic partnership and effective communication. P r o f e s s i o n a l Summary
S k i l l s
Personnel Records
Maintenance
Benefits Administrator
Compensation and Payroll Retention of Records
HR Policies and Procedures New Employee Orientation Interviewing Staff Training and
Development
Goals and performance Systems and software
expertise
Scheduling Invoicing
Account Management Client Relationship
Management
Upselling
SR. ACCOUNT MANAGER
PAYCHEX, INC
Jan 2016 - Present
E x p e r i e n c e
Entry and processing of payrolls
Client outreach via phone and email
Wage and Tax Reporting to respective agencies
Client Training on Time Keeping and Payroll Software Partnership with internal partners
Develop and maintain client relationships
Product offerings
Compliance changes
Meeting service level goals
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ASSISTANT MANAGER
OFF BROADWAY SHOE WAREHOUSE
Mar 2015 - Apr 2018
HUMAN RESOURCE MANAGER
WAL-MART STORES
Jul 1996 - Aug 2014
Prepare and present reports on account performance. Recruiting
Merchandising
Maintain cash controls
Opening and closing of business
Training new hires on policy and procedures
Organizing and maintaining corporate paperwork.
Managed all phases of recruitment, including interviewing and posting available positions Developed creative recruiting strategies that met anticipated hiring needs Maintained reports on employee turnover, monthly HR reports, and quarterly training reports Conducted reference and background checks for all applicants Conducted new hire orientations
Communicated job details/duties, compensation, benefits, policies, and procedures Guide/train employees through in-house computer-based learning. COMPLETED COURSEWORK TOWARDS GENERAL STUDIES COMPUTER SCIENCE Jun 1991 EDMONDSON/WESTSIDE HIGH SCHOOL — Baltimore COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS (A.A.) HUMAN RESOURCES MANAGEMENT BALTIMORE CITY COMMUNITY COLLEGE — Baltimoe
Education
References available upon request
References
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