Customer Service Client Retention
Resume:
Kaya Nava
Over * years of experience with customer relations focused on customer
satisfaction and guest engagement. I focus on mastering marketing tactics, negotiations, and client retention. A utilization of strong communication and leadership skills has driven outstanding guest results and inspired my teams to elevate standards and client experiences 8543 Mission Bells Ct
Elk Grove, CA 95624
*********@*****.***
EXPERIENCE
Stones Casino, Citrus Heights, CA — Dealer
May 2024 - Present
Driving revenue growth through efficient dealing
Providing a personalized gaming experience for all guests, utilizing personal information such as names and and past interactions
Promoting a fun and inviting atmosphere
Leveraging extensive knowledge of various table games Proactively identifying and resolving potential issues Table Mountain Casino, Friant, CA — Beverage Server/ Tables Dealer
August 2020 - May 2024
Ensure accurate gameplay and professional conduct at table games, enhancing customer experience.
Collaborate with management to uphold game protection standards, ensuring policy adherence.
Verify cash transactions and deposits, maintaining financial accuracy and integrity.
Mentor new dealers, ensuring precise adherence to policies and procedures.
SKILLS
Critical Thinking
Customer Service
Sales Strategies
Time Management
Negotiation
Client Retention
Team Leadership
Interpersonal
LANGUAGES
English (Fluent)
Spanish (Conversational)
Provide drink service to all gaming guests
Communicate effectively with other departments on guest needs Keep and update guest experience record books and preferences Forever21, Fresno, CA — Sales Associate
August 2016 - December 2020
Resolved customer issues promptly, enhancing satisfaction and loyalty
Boosted sales through effective communication and product expertise
Maintained a welcoming shopping environment, contributing to positive customer experiences
Contributed to achieving store sales targets consistently Delivered detail-oriented customer service, improving overall store performance
McDonald’s, Fresno, CA — Crew Member
August 2016 - July 2020
Preparing food and drinks with care and accuracy
Keeping the workspace and guest service area clean and sanitary Working with other crew members and managers to meet goals Ensuring items are well stocked
Delivery and mobile orders: Managing delivery and mobile orders, and assembling orders for take-out and delivery
Handling cash transactions
EDUCATION
Western Governer’s University, Milcreek, UT — BA;
Accounting
October 2024 - Present
As a student in the Bachelor of Arts in Accounting program, I've gained a comprehensive foundation in the principles of accounting and finance. Throughout my courses, I’ve learned to analyze financial statements, understand the intricacies of tax regulations, and apply cost accounting techniques to real-world scenarios. I've developed essential skills in using accounting software and spreadsheet tools, which has allowed me to streamline data management and reporting processes. My coursework in ethics and business law has also instilled in me the importance of integrity in financial reporting and decision-making. Moreover, I've had the opportunity to work on team projects, enhancing my collaboration and communication skills, which are crucial for effective problem-solving in professional settings. Overall, this program has equipped me with the knowledge and practical skills necessary to pursue a successful career in accounting.
Fresno City College, Fresno, CA — AA Physics
September 2016 - December 2022
I learned to approach problems analytically, applying mathematical concepts to real-world scenarios, which improved my critical thinking and problem-solving skills. The program provided hands-on laboratory experiences, allowing me to conduct experiments that reinforced theoretical concepts and gave me practical skills in measurement and data analysis.
Additionally, my coursework included elements of modern physics, such as quantum mechanics and relativity, giving me insight into cutting-edge research and technologies. Overall, I emerged from the program with not only a strong foundation in physics but also a passion for exploration and discovery in the realm of science. Licenses
Life, Accident &Health —CA, PRODUCER
Life, Accident &Health —HI, PRODUCER
Table Games Dealer —CA, All poker and blackjack variants
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