Customer Service Data Entry

Eddie Buchanan Jr.

Wichita, KS ***** - Cellular 615-***-**** - Email: ***************@*****.***

Career Summary

Business professional with experience working as a Unemployment Insurance Claims Benefit Specialist. Able to communicate effectively with the public, using exceptional customer service, time management, computer data entry, and administrative abilities.

Vocational / Soft Skills

Communication

Computer skills

Administrative skills

Supervisory experience

Management experience

Quality Assurance

Leadership skills

Documentation skills

Customer service

Time Management

Attention to detail

Interpersonal skills

Interviewed customers returning at specified appointment times for job benefits

Assisted applicants in filling out forms and providing information to customers

Answered questions concerning registration for unemployment application

Received and signed documents and recorded same for incorrect or unsatisfactory items

Organized and documented received items in appropriate areas

Communicated with staff and outside employers

Maintained accurate records with special attention to details

Recorded the number of units handled and moved every day using production spread sheets

Contacted customers to ensure they complied with all regulatory compliance

Professional Experience

Cosmic Pets-

Wichita, KS

06/2023 – 12/2024

Shipping Clerk (Shipping & Receiving)

Drive-a-way Inc. – Wichita, KS 03/2023 – 05/2023

Delivery Driver

Kansas Truck Equipment – Wichita, KS

10/2021 – 02/2023

Delivery Driver

Crossmark Inc. – Wichita, KS 10/2019 – 09/2021

Event Specialist

Tennessee Workforce Center – Shelbyville, TN 03/2019 – 08/2019 Unemployment Insurance Claims Benefit Specialist

Southwestern / Great American Inc. – Lavergne, TN 08/2017 – 02/2019

Shipping & Receiving Coordinator

Worthington Industries – Antioch, TN

02/2017 – 08/2017

Material Handler / Forklift Operator

Great American / Southwestern Inc.- Lavergne, TN 09/2016 – 01/2017

Shipping Clerk (Seasonal)

Yates Services / Nissan Motor Company – Smyrna, TN 09/2012 – 08/2016

Production Technician / Forklift Operator

Unemployment Benefits-Nashville TN

05/2012 – 08/2012

Standard Candy Company – Nashville, TN 05/2008 – 04/2012

Shipping & Receiving Clerk

Education & Certifications

Tennessee State University, Nashville, TN

Completed 3 semester years of academic study in Accounting and Business Management

Columbia Central High School

High School Diploma in General Studies

Columbia, Tennessee

Obtained CDL Class A Driver’s License

United Trucking Institute – Murfreesboro, Tennessee

Certified as Forklift Operator and received Raymond Swing Truck certification

Military Status

Served in United States Air Force

Received Honorable Discharge

Stationed: Charleston AFB- Charleston, South Carolina

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