Customer Service Representative
Resume:
*******@*****.***
Clarkson, KY 42726
Skills
●Report creation
●Website/AI/Bug rate/review
●Credit card payment processing
●Sales expertise
●Conflict mediation
●Quality control
●Inbound and Outbound Calling
●Store maintenance
●Promotional support
●Clerical support
●Office equipment proficiency
●Adaptive team player
●Microsoft Office expertise
●Customer relations
●High-energy attitude
●System implementation
●Technologically savvy
●Project management abilities
●Problem-solving abilities
●Courteous demeanor
●Shipping and receiving understanding
●Call Center Operations
●Product organization
Education And Training
Bachelor of Science:
Human Services
Strayer University
Washington, DC
Heather Evans
Experience
Remotasks.com-Quality-Rater/Reviewer
02/2022-Current-Independent Contractor
●Rate AI conversations for unauthorized policy concerns
●They promoted me to review within the first 30 days.
●Review Remotask.com peer ratings on AI and website ratings.
Lakeside Surfaces INC - Customer Service Representative
MI
11/2020 - 04/2021-Independent Contractor
●Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
●Made outbound calls to get account information.
●Supported operational improvements and resolution of problems to deliver top-notch customer service.
●De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Driveline Retail Merchandising - Merchandising Manager
Clarkson, KY
05/2019 - 07/2021-Independent Contractor
●Maintained records of inventory stock and shrinkage by conducting product audits every month.
●Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
●Placed prices and descriptive signage to enhance displays and promote items.
●Organized and prioritized projects.
●Oversaw operations for local territory.
Amazon.com Services - Customer Service Representative
Clarkson, KY
08/2016 - 12/2018
●De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
●Educated customers on special pricing opportunities and company offerings.
●Documented conversations with customers to track requests, problems and solutions.
●Assisted customers in making payments on accounts and setting up payment plans.
●Consulted with customers to determine best methods to resolve service and billing issues.
●Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
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