Customer Service Personal Care

Amiya Epps

***********@*****.*** 903-***-**** Longview, TX

SUMMARY

Seasoned professional with 6 years of diverse customer service experience, including roles in hospitality and care. Skilled in maintaining cleanliness, handling transactions, and enhancing customer satisfaction. Seeking a Remote position to leverage strong communication and organizational skills in a dynamic, virtual environment. WORK EXPERIENCE

Visiting Angels Longview, Tx

Caregiver May 2024 - Present

• Offer comprehensive personal care and assistance with daily living activities to promote client comfort and dignity.

• Prepare nutritious meals tailored to individual dietary requirements, supporting clients' health and wellness.

• Perform household cleaning tasks to maintain a clean and safe living environment, adhering to hygiene standards. Compass Group Longview, Tx

Barista Dec 2023 - May 2024

• Delivered exceptional customer service by promptly greeting guests, accurately taking orders, and preparing beverages, resulting in increased customer satisfaction.

• Ensured a clean and sanitary work environment through diligent sweeping, mopping, and sanitizing routines.

• Managed cash transactions with precision, contributing to faster service and a reduction in transactional discrepancies.

USPS Henderson, Tx

Assistant Rural Carrier Mar 2023 - Apr 2024

• Accurately sorted and scanned packages to maintain accountability and support timely distribution to assigned areas.

• Ensured the integrity of parcel tracking by meticulous scanning, contributing to reliable delivery services. Electric Cowboy Longview, Tx

Bartender, Shot Girl, Door Girl May 2023 - Oct 2023

• Verified customer age and enforced legal compliance through diligent ID checks and wristband issuance.

• Delivered high-quality beverage service, including expertly mixed cocktails and prompt drink service, while upholding bar maintenance standards.

• Contributed to positive guest experiences by proactively offering refreshments and maintaining venue cleanliness, including trash disposal and sweeping.

Bradshaw State Jail Henderson, Tx

Correctional Officer Nov 2021 - Mar 2023

• Maintained a secure environment by effectively managing inmate behavior, reducing the risk of incidents and promoting a rehabilitative atmosphere.

• Facilitated the successful reintegration of offenders into society through vigilant supervision and support of institutional programs.

Electric Cowboy Longview, Tx

Bartender, Shot Girl, Door Girl Apr 2021 - Dec 2021

• Provided customer service by greeting patrons, confirming legal age for service, and promoting a safe and compliant atmosphere.

• Delivered high-quality beverage service, including drink preparation and maintaining a tidy bar space.

• Managed financial transactions with precision, reinforcing trust and operational efficiency. Sharon's Kid Korner Longview, Tx

Child Care Teacher Feb 2021 - Apr 2021

• Maintained a secure and nurturing environment for children, prioritizing their safety and emotional well-being.

• Developed and facilitated stimulating activities to support children's developmental progress.

• Prepared and provided wholesome meals to encourage healthy dietary habits, while effectively addressing parental inquiries and concerns.

$4 Communications Longview, Tx

Customer Service Representative Nov 2020 - Apr 2021

• Addressed inbound inquiries and resolved billing disputes, resulting in elevated levels of customer satisfaction and retention.

• Facilitated service enhancements and device integrations, contributing to an improved customer experience and increased uptake of services.

• Provided technical support and problem-solving assistance, which improved first-call resolution metrics. EZ Mart Longview, Tx

Cahsier Jul 2020 - Sep 2020

• Managed cash transactions with a high degree of accuracy, providing prompt and courteous service to customers.

• Maintained optimal inventory levels through diligent restocking, ensuring product availability and customer satisfaction.

• Ensured store cleanliness and hygiene by performing regular maintenance tasks, contributing to a welcoming shopping environment.

Closure System International Kilgore, Tx

Packaging, Screener Mar 2020 - Jun 2020

• Maintained optimal machine functionality by regularly monitoring temperatures and performing minor repairs, contributing to a consistent packaging process.

• Upheld high standards of cleanliness through thorough sanitization of surfaces, supporting a hygienic production environment.

Houston Zoo Houston, Tx

Guest Service Representative Nov 2079 - Mar 2020

• Delivered exceptional customer service by facilitating guest entry, operating attractions, and maintaining cleanliness, resulting in a seamless and enjoyable visit for patrons.

• Demonstrated accuracy and reliability in handling cash transactions, providing assistance, and conveying information, thereby promoting a secure and hospitable atmosphere. Dixie Dance Hall Beaumont, Tx

Bartender, Shot Girl Sep 2018 - Sep 2019

• Provided attentive customer service, resulting in a notable uptick in repeat patronage by maintaining a hospitable and engaging demeanor.

• Managed bar operations with a focus on cleanliness and order, ensuring an efficient service experience and addressing client needs promptly.

Anchor Health Clinic Longview, Tx

Assistant Triage Nurse Jun 2018 - Aug 2018

• Conducted initial patient evaluations and accurately recorded vital signs, contributing to the efficiency of the patient care process.

• Ensured clinic sanitation and safety by effectively disposing of biohazard materials and cleaning examination areas, adhering to health and hygiene protocols.

Cotton Patch Cafe Longview, Tx

Hostess Sep 2017 - Aug 2018

• Delivered a warm and inviting experience for guests through prompt greetings and seating, enhancing customer satisfaction and dining ambiance.

• Optimized dining flow by efficiently managing guest seating, contributing to improved table turnover rates. Posado's Cafe Longview, Tx

Busser Jun 2017 - Sep 2017

• Maintained dining area cleanliness and readiness by efficiently clearing tables, contributing to a positive guest experience.

• Provided prompt service by serving complimentary tortillas, chips, and salsa, enhancing customer satisfaction. EDUCATION

Pine Tree High School

HS Diploma, N/A

Longview, Tx

Jun 2018

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