DUSTIN CALHOUN
******.***********@*****.*** 469-***-**** Midlothian, TX 76065
Experienced Account Manager with focus on Freight optimization and Load Planning Efficiency Highly skilled Account Manager with background in managing preferred accounts. Demonstrated ability to build strong client relationships, drive revenue growth and deliver high levels of customer satisfaction. Strengths include strategic planning, problem-solving abilities and effective communication skills. Previous work has consistently resulted in improved account performance and increased client retention rates. Customer training
Lead prospecting
Account development
Preparing contracts
Market forecasting
Trend forecasting
Accounts payable/receivable
Customer rapport
Client relationship building
Strong lead development skills
Customer relationships
Acquiring new customers
Operations
Client development
Hospitality and accommodation
Report writing
Project management
Senior Fleet Manager Pam Transport 08/2024 - Current Use Hemispheres to plan Primary loads base on current Driver request Work Closely with Account Managers to assure proper appointments and Service Manage OTR and LTO Drivers
Coordinate Pickups and Deliveries based equipment availability Retire old equipment to various terminals
Seat New Drivers and Onboard recent CDL graduates
Account Manager Western Flyer Express - Midlothian, TX 06/2019 - 07/2024 Daily meetings with new and current customers for freight needs Worked closely with sales to assure service and customer satisfaction Management of company assets
Tracked and traced all loads
Made sure trailer pools met customer requirements
Pulled loads through EDI
Inside sales account management for brokered freight for multiple customer contracts Proficient in AS400 system and Oracle SCM
Extensive experience with freight negotiations
Load Planner for reefer and dry van divisions
Transportation/Fleet Management/Load Planning of contracted and company drivers in accordance with DOT safety regulation
Planner for optimizing network utilization of fleet Supervise day to day operations providing creative solutions to meet production requirements Proficient in Excel, Office Suite applications
Summary
Skills
Experience
Weekend operations management
Service Manager Buffalo Wild Wings - Waxahachie, TX 01/2014 - 06/2019 Profit and Loss Management for1 million/wk
+ sales in store
Service Manager of65 employees
Marketing manager for operations, as well as developing ideas to meet company expectations of loyalty program and Feedback Survey program
Customer retention strategy creation
Talent Acquisition for all FOH and BOH positions
Bar Manager, Alcohol Inventory procedures work closely with vendors to keep inventory levels accurate Actual vs Theoretical Food Cost calculation on weekly basis Experienced in Workflow entry, Daily Operations, Scheduling for FOH, manage kitchen staff on a regular basis Knowledgeable of procedures for receiving product, accounting and other financial operations Trained employees on bartending protocol and proper alcohol handling TABC and Food handler certified
Management training, Manager Servsafe food and Servsafe Alcohol certified Logistics Coordinator Prairie Petfood Ingredient - Bardwell, TX 06/2012 - 01/2014 Schedule Pick-Ups for shipments, schedule for employees, payroll as well as front office management Coordinate with customers to ensure proper deliveries Book online and communicate with truck lines for rates Approve time sheets for delivery
Monitor cargo shipments through system
Create and sustain relationships with suppliers for procurement of raw materials Document inventory supply; prepare and submit report documentation Installer Duval3 Inc - Ennis, TX 09/2011 - 10/2012 Installment of electrical equipment on cellphone sites across the state of TX Travel to different areas of the state for periods of time Laying conduit for running electrical wires for the cellphone building Operating different machines for the needs of each job, Heavy Machinery, back loader, ditch witch and heavy tools such as Hole saw, skill saw and other heavy duty handheld tools Some Entry level HVAC maintenance experience
Movement and storage or large operational machines and equipment necessary for job specific purposes University of Texas at Arlington Arlington, TX
BBA in Management
Navarro College
Associates Degree: Biology
Education and Training