Administrative Office Professional
Resume:
CLAUDE WALLER
****************@*****.***
Summary
Results-oriented Administrative Professional with extensive experience providing high- level support in diverse industries, including education, transportation, customer service, and mediation. Proven expertise in office operations, client relations, budget tracking, and process optimization. Skilled communicator adept at handling complex administrative tasks with accuracy and efficiency. MAY 2022 – PRESENT
COLLEGE OF DUPAGE
ADMINISTRATIVE ASSISTANT IV
• Provide comprehensive administrative support to the Sr. Director of Student Financial Assistance and other team members.
• Manage office operations, including preparing correspondence, reports, and agendas, and overseeing special projects.
• Coordinate travel arrangements, process expenses, and maintain the internal policies and procedures manual.
• Monitor departmental budgets, track expenses, and process requisitions, purchase orders, and service orders.
• Oversee inventory control, including supply orders, equipment maintenance, and disposal processes.
AUGUST 2021 – May 2022
TRANSIT 4 YOU
OFFICE ASSISTANT/VISITATION SPECIALIST
• Scheduled and confirmed court-ordered visitation appointments between foster and natural parents.
• Managed communication with all parties involved to ensure timely attendance.
• Documented visits, provided transportation for children in DCFS care, and handled incoming calls and billing information.
MAY 2017 - SEPTEMBER 2020
MINTEX, INC
CUSTOMER SERVICE REP
• Assisted City of Chicago motorists with creating payment plans for unpaid parking tickets.
• Delivered exceptional customer service, ensuring a positive experience in resolving payment issues.
• Position concluded due to COVID-related restructuring. JANUARY 2015 - NOVEMBER 2016
GLOBAL SERVICE GROUP
MEDIATION SPECIALIST
• Managed client caseloads, providing conflict resolution services through effective mediation techniques.
• Analyzed legal regulations and negotiated favorable agreements between disputing parties.
• Enhanced communication and problem-solving outcomes for diverse client demographics.
NOVEMBER 2012 - JUNE 2014
LUMITY/NPO.NET
ADMINISTRATIVE ASSISTANT
• Coordinated Microsoft IT Academy program operations, including client registration and reporting.
• Managed reception area, answered multi-line phone systems, and processed mail and deliveries.
• Assisted with executive board meeting preparations and annual fundraising events.
FEBRUARY 2006 - APRIL 2010
RADIANT DEVELOPMENT
ADMINISTRATIVE ASSISTANT
• Oversaw accounts payable processes, ensuring budget compliance and timely payments.
• Managed office documentation, meeting schedules, and vendor inquiries.
• Acted as a central contact for facilities management and supply inventory. Key Skills
• Office Administration & Operations Management
• Budget Tracking & Expense Reporting
• Client Relations & Communication
• Mediation & Conflict Resolution
• Proficiency in Microsoft Office Suite
• Travel Coordination & Event Planning
EDUCATION:
CHICAGO VOCATIONAL HIGH SCHOOL: 1986-1990
NORTHERN ILLINOIS UNIVERSITY: 1990-1992
NATIONAL LOUIS UNIVERSITY: 2010-2014
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