Office Manager Dental
Resume:
PEDIATRIC DENTAL OFFICE MANAGER
MICHELLE
TRAN
CONTACT INFORMATION
********.********@*****.***
May 22, 2001
America
https://www.linkedin.com/in/michelle-
tran-688204265/
SKILLS
LANGUAGES
English Native
Vietnamese Elementary
Spanish Elementary
OBJECTIVE
Results-driven management professional with 2+ years of experience leading teams in the dental administrative field and non-profits organizations, specializing in project management, team development, and operational efficiency. Proven track record of driving growth, improving processes, and delivering successful outcomes within budget and deadlines. Seeking to leverage my leadership, strategic planning, and communication skills in your position, where I can contribute to achieving organizational goals and fostering team collaboration.
EXPERIENCE
PEDIATRIC DENTAL OFFICE MANAGER
Peabody Pediatrics Dentistry and Braces . Peabody, MA Mar 2024 - Present
-Lead and manage daily operations for the pediatric dental office, ensuring excellent patient care and seamless appointment scheduling.
-Supervise a team of dental professionals to optimize patient flow, ensuring timely and efficient care.
-Oversee insurance verification, patient eligibility checks, and invoicing to ensure accurate billing and claims processing.
-Proficient in Eaglesoft and Dolphin software, handling patient records, treatment plans, and appointment management.
-Collaborate with the management team to maintain inventory, troubleshoot issues, and implement office policies and procedures. DENTAL OFFICE MANAGER
Saugus Dentistry and Braces . Saugus, MA Dec 2023 - Mar 2024
-Managed patient schedules, appointment confirmations, insurance checks, and treatment plans for a busy dental practice.
-Collected patient payments, coordinated with insurance companies, and maintained accurate financial records.
-Provided administrative support to the clinical team, ensuring patients received the highest level of care.
DENTAL ADMINISTRATOR
Saugus Dentistry and Braces . Saugus, MA Jul 2023 - Dec 2023
-Manage patient appointments, insurance verifications, and treatment plans to support patient care continuity.
-Ensure accurate patient eligibility and benefits verification, facilitating a smooth payment process.
-Assist in patient communication, addressing inquiries and concerns to ensure satisfaction with services.
BARISTA
Target Starbucks. Dardenne Prairie, MO Oct 2019 - May 2023
-Provided exceptional customer service by preparing beverages to meet customer preferences and ensuring satisfaction.
-Maintained a clean and organized work environment, including stocking and cleaning tasks at the end of shifts.
-Resolved customer issues and concerns, fostering a positive experience in a fast-paced retail setting.
ONLINE SHOPPER
Hy-Vee. Worthington, MN Dec 2018 - Jun 2021
-Assisted customers by accurately picking and packing online orders for delivery, ensuring quality and quantity of products.
-Delivered groceries to customers at scheduled times, maintaining a high level of customer satisfaction.
-Managed inventory and ensured that all items were correctly stocked and organized.
EDUCATION
BACHELOR OF ARTS IN ORGANIZATIONAL LEADERSHIP
Urshan University. Saint Louis, MO Aug 2019 - May 2023 ACHIEVEMENTS
-Pennies for Patients: Led a fundraising team, organizing events and promoting community involvement.
-Food Drive Coordinator: Managed food drives and delivered donations to those in need.
-Volunteer Work: Contributed to library activities, assisting with cataloging and organizing materials.
-Spanish Club: Participated in cultural and language exchange activities.
-Peer Helping & Teacher Assistant: Assisted teachers with tasks for grades K-5, and helped college students with coursework.
-Servant Leader: Led church events and volunteer initiatives, including organizing outreach programs for the homeless.
-Assistant to College Professor: Supported professors during junior and senior years with administrative duties.
-Music Program Leadership: Led and organized events related to the music program at college.
HONORS & AWARDS
Dean's List all semesters 2019-2023
GPA: 3.8
Leadership
Management
Time-Management
Great communication
Detail-oriented
Customer service
Administrative skills
Proficient with Microsoft Word
Proficient with Excel Spreadsheet
Creative
Solution-oriented
Contact this candidate