Property Damage Route Sales
Resume:
Charles A. Payne, Jr.’s Resume Page * of *
Charles A. Payne, Jr.
Dallas, Texas 75203 **************@*****.***
PROFESSIONAL SUMMARY
Driven independent insurance catastrophe claims adjuster with over seven (7) years of experience specializing in catastrophic complex claims and total loss claims in property and casualty damages. Wide-ranging experience in managing, investigating, evaluating, and determining coverage, liability, loss, damages, and fraud in severe and catastrophic property damage. Extensive experience in writing appraisals/claims for dwelling/property and total loss of dwelling/property. Substantial advance knowledge in insurance policy coverage, liability, loss, policy investigation, complex claims, and claims operations and procedures. Vast experience in issuing payment to policyholders.
SKILLS
Xactimate and Xactcontent estimating skills
CCC One – Estimating System
Strong written and oral communication skills
Strong interpersonal, analytical, investigative and negotiation skills
Customer service-oriented and Detail-Oriented
Advance computer skills with Microsoft Office (Word, Excel, and Powerpoint) CURRENT INSURANCE ADJUSTER LICENSES
State of Texas – All Lines Adjuster Licenses
Non-Resident Auto and Property Licenses:
State of Alabama State of Kentucky State of Mississippi
State of Arkansas State of Louisiana State of North Carolina
State of Georgia State of Michigan State of Oklahoma
State of Indiana State of Minnesota
PROFESSIONAL EXPERIENCE
PILOT CATASTROPHE SERVICES, INC., Fort Worth, TX
CATASTROPHE (“CAT”) INSURANCE PROPERTY CLAIMS FIELD ADJUSTER 03/2015-11/2019 09/2022-11/2022
Independently with minimal direction manage claims with high exposure, complex coverage, or liability issues for property damage.
Conducted an in-person investigation for assigned CAT insurance property claims for a national insurance carrier through onsite inspections including roof inspections, evaluation, analysis, and photo documentation of the property damage to determine coverage, liability, loss, and fraud.
Explained policy coverage to the insured, assisted with itemization of damages, emergency repairs, living arrangements, and provided exceptional customer service.
Managed and worked all claims within the prescribed authority limits provided by the national insurance carriers.
Prepared appraisal/claims, reports, and estimates using Xactimate for structural property damages and repairs including supplements and created diagrams and sketches. Charles A. Payne, Jr.’s Resume Page 2 of 2
Provided compensation to insured based on physical property damage and settled claims under $15,000.00 without authorization.
Identified potential suspicious claims and referred to Special Investigation Unit.
Maintained accurate claim file documentation.
CATASTROPHE (“CAT”) INSURANCE PROPERTY CLAIMS DESK ADJUSTER 05/2020-11/2020 05/2021-01/2022
05/2022-08/2022
Provided virtual property claims service via internal channels (telephone, app, fax, email, and mail) for national insurance carriers.
Conducted investigations via telephone and photo documentation provided by the insureds and field property adjusters of the property damage to the property.
Investigated claim damages by conducting research from the policyholders, third parties, and other sources and leads.
Communication with insured about coverage or any issues, and explained policy coverage to the insured, assisted with itemization of damages, emergency repairs, living arrangements, and provided exceptional customer service.
Worked and coordinated repairs with various third party vendors, such as cleaning services, contractors, and roofing companies and estimated cost of repairs, replacement, or compensation.
Managed and worked all claims within the prescribed authority limits provided by the national insurance carrier.
Prepared appraisal/claims, reports, and estimates using Xactimate for structural property damages and repairs including supplements and created diagrams and sketches.
Maintained accurate claim file documentation.
AUTO DAMAGE CLAIMS DESK ADJUSTER
01/2020 – 04/2020
01/2021 - 04/2021
02/2022 - 05/2022
Desk adjuster for auto total loss insurance claims for a national insurance company from origination to completion.
Investigated and determined liability of all parties, verified coverage, and explained coverage to insured.
Investigated assigned insurance auto claims through photo documentation provided by insured that meet the insurance carrier’s guidelines.
Identified damage to vehicles and wrote vehicle repair estimate using CCC One for visible.
Prepared reports and reviewed supplemental requests and made subsequent adjustments to estimates.
Maintained accurate claim file documentation and issued payment to policyholder EDUCATION
B.A., English, UNIVERSITY OF ARKANSAS AT PINE BLUFF, Pine Bluff, AR 1988
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