Customer Service House Manager
Resume:
ALANA
KANUI
********@*****.***
Richardson, TX 75080
Organized server and hostess with experience in busy restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated hostess with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
PROFESSIONAL SUMMARY
Invasion - Hostess/Server
Dallas, TX • 11/2021 - 03/2022
WORK HISTORY
• Processed orders and sent to kitchen employees for preparation.
• Cultivated warm relationships with regular customers. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
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Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
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• Used slow periods to restock supplies, ice, trays, and delivery bags. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Resolved customer complaints promptly and professionally to maintain positive reputation.
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• Inspected dishes and utensils for cleanliness.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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SKILLS
• Bill Computation
• Check Payment Processing
• Dish Preparation
• Cash Handling
• Dining Customer Service
• Food and Beverage Pairings
• Menu Memorization
• Special Dietary Requirements
• Buffet Setup and Takedown
• Price Memorization
• High-Volume Dining
• Dining Area Maintenance
• Table Setting Arrangements
• Stocking and Replenishing
• To-Go Order Preparation
• Food Sales and Promotion
• Server Training
Graduation Alliance
Dallas, Tx
EDUCATION
• Honoree of Alana Kanui
• Honor Roll 1st of 2022
• Awarded Math and Science Award
Dean's List 1st and 2nd of
2021-2022
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• 3.7 GPA
• Ranked in Top 25% of class
• Junior Honor Society Member
Elected Captain of NMMI
Volleyball
•3.9 GPA Graduate
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