Customer Service Patient Care
Resume:
Antinette Dixson
Milwaukee, WI *****
***********@*****.***
Currently in good standing with Wisconsin CNA registry. Also in good standing with state register CBRF Also obtained Healthcare Customer Service Certification from MATC EEG Monitoring Experience
EKG Testing Experience
IV Threapy Certified
Authorized to work in the US for any employer
Work Experience
Patient Care Technician (PCT)/Health Unit Coordinator Columbia St. Mary Hospital - Milwaukee, WI
March 2019 to Present
As A patient care tech I am responsible for patients well being while supervised by a Registered Nurse. I take vitals stool samples urine samples . Also assist with activity days of living like grooming and assisting patients to the bathroom. As a health unit coordinator I am responsible for taking calls, filing,entering patients in and out of the computer, transferring patients when they discharge ( out of the system) faxing, making copies. Also experience in EEG continuing monitoring EKG testing. RCW
Bell Therapy - Milwaukee, WI
November 2013 to February 2019
Responsibilities
To provide a clean and safe place for residents with mental illness, such as passing medication, housekeeping duties, taking clients on errands, resolve crisis issues Accomplishments
Skills Used
Grooming bathing cooking cbrf skills.
Certified Nursing Assistant
Fairview Care Center - Joliet, IL
November 2012 to August 2013
Answered call lights
• Transferring Residents
• Grooming Residents
• Feeding Residents
Certified Nursing Assistant
Emertius Sr. Living - Joliet, IL
September 2010 to July 2011
Housekeeping and Laundry Chores
• Meal Planning and Monitoring
• Accompanied on outings
• Assisted with Mail
• Assisted with Hospice Care
Certified Nurse Assistant
St Patrick's Residence - Naperville, IL
March 2005 to July 2009
Orientated New employees
• Total Care of Residents - ADL's
• Daily Reporting and Charting
• Operating Lifts and Oxygen Tanks
Education
Associate's degree in Healthcare Administration
Colorado Technical University-Online
August 2022 to Present
1 year in Healthcare Customer Service Certificate
Milwaukee Area Technical College - Mileaukee, Wisconsin April 2017 to May 2018
General in Certified Nursing Assistant Certificate American Red Cross - Milwaukee, WI
July 2016 to August 2017
CBRF Ceterfied in Mentally lll Patients
Phenoix Care Systems - Milwaukee, WI
2013 to 2013
CNA certificate in Cna
Lakewood Rehabilitation Center - Joliet, IL
August 2000 to September 2000
Dipolma in general
joliet central - Joliet, IL
1991 to 1995
Skills
• See skills summary (10+ years)
• Microsoft Office (3 years)
• Time Management (3 years)
• Cleaning (10+ years)
• Word (5 years)
• CPR (10+ years)
• Receptionist (Less than 1 year)
• CNA (10+ years)
• Customer Service Skills (10+ years)
• Medical Terminology (2 years)
• Microsoft Word (3 years)
• Vital Signs (10+ years)
• Filing (5 years)
• Medical Records (Less than 1 year)
• Alzheimer's Care
• Laundry
• Hospice Care
• Dementia Care
• Caregiving
• Patient Care
• Nursing
• Home Care
• Laboratory Experience
• Meal Preparation (5 years)
• Medical Office Experience
• Medication administration (6 years)
• EMR Systems
• Infection Control Training
• Hospital Experience
• Memory Care
• Epic
• OSHA
• Neuro ICU experience
• Patient monitoring
• ICU experience
• Communication skills
• Foley catheter
• EMT experience
• Hospital experience
• Vital signs
• Medical terminology
• Epic
• Medical records
• Front desk
• Computer skills
• Customer service
• Nursing
• Organizational skills
• Long term care
• Microsoft Office
• Acute care
• Medicare
• Insurance verification
• Time management
• Medical coding
• Nursing home experience
• Clerical experience
• Documentation review
Certifications and Licenses
CBRF
Present
Certified in2013 to work in community based residential facilities CNA
July 2016 to July 2024
Transfered CNA certificate from Illinois
CPR
Certified Nursing Assistant (CNA)
Healthcare Customer Certificate
May 2019 to Present
Obtained Certification from MATC
AED Certification
State Tested Nursing Assistant
BLS Certification
April 2023 to April 2025
CPR Certification
Driver's License
First Aid Certification
Additional Information
Skill Summary
• CNA for 23
• Specialties in Alzheimer's, terminally, ill, and acute care
• End of Life Care
• Mentored and provided orientations for new employees
• Excellent communication and problem-solving skills
• Good listener with the ability to make observations on changes on conditions
Contact this candidate