Customer Service Associate
Resume:
ASpokane Valley, WA
Celina Curtis
*************.**@*****.***
Highly analytical and detail-orientated Dental Customer Service Associate with 11 years of experience in processing of claims, updating excel spreadsheets, and taking incoming calls. Very versed in customer service, computer literacy, and fine motor skills.
Evergreen Cosmetic and Family Dentistry
(August 2024-October 2024)
Spokane Valley, WA
Receptionist
Greet patients and check them in
Answer phone calls
Scheduling or reschedule appointments
Post payments to correct account
Answer insurance questions
Check patients out
Sent up referrals and email to corresponding offices
Making outbound calls to other dental offices to verify previous treatment
Dr. C Family Dentistry
(November 2023-February 2024)
Spokane Valley, WA
Scheduling Coordinator
Face of the company
Greet patients as they walk in check them in
Answer insurance or billing questions
Take in coming calls to schedule/reschedule a patient
Fill out routers
Checking patients out and go over their treatment plans
Guardian Life Insurance (2000-2023) Spokane, WA
Experience Dental Customer Service (2000-2011)
Process claims and referrals
Take incoming calls for customers/dentists for claim and benefit information
Proof-read claims for accuracy and eligibility
Send and receive faxes/emails
Call dental offices for pending balance or appointment availability
Transfers members to new dental offices or new specialty offices
Planholder-Broker CRU (2011-2012)
Customer Service
Take incoming calls from planholders/brokers
Answer questions regarding benefits, eligibility, and claims
Send and receive incoming faxes and emails
Make decisions regarding eligibility and elections, proof-read all documentation (investigate and resolve issues)
Walk callers through online applications
Dental Claim Approver (2012-present)
Claim processer
Knowledgeable with Microsoft, Outlook, and Excel
Process PPO, DHMO and Ortho claims by conducting claim investigation and reviewing policies, successfully enhancing customer service and satisfaction
Update excel spreadsheet daily and monthly
Handle all DHMO checks and check returns on a monthly basis
Education East Valley High School Spokane
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