Data Entry Customer Service
Resume:
Marialuisa Meza
Sylmar, CA 91342
***************@*****.***
PROFESSIONAL SUMMARY
Dedicated customer service professional with hands-on experience in team management, client relations, and problem-solving. Adept at managing high-volume customer interactions and administrative tasks, with an eye for detail and a strong commitment to enhancing user experiences. Currently seeking a remote data entry or customer service position to leverage these skills in a digital environment while completing a certification in UX Design. SKILLS
● Customer Support and Relationship Building: Skilled in responding promptly to customer inquiries and concerns, creating positive and lasting customer interactions.
● Data Entry and Accuracy: Experienced in maintaining accurate records and managing data for efficient operation tracking and reporting using tools such as Microsoft Excel and Google Sheets.
● Digital Communication and Remote Collaboration: Proficient in using communication tools (Slack, Zoom, MS Teams) to coordinate across teams and ensure seamless virtual interactions.
● Time Management and Multitasking: Proven ability to manage multiple tasks efficiently, prioritize deadlines, and maintain high standards under pressure.
● User-Centered Problem Solving: Able to assess and address customer needs quickly, applying a user-first approach in interactions and issue resolution.
● Basic UX Research and Design (In Progress): Knowledge of user research and design principles to support improved customer interaction and digital engagement strategies.
LANGUAGES
● English - Proficient
● Spanish - Proficient
● ASL - Beginner
EXPERIENCE
CHIPOTLE MEXICAN GRILL, Sylmar - Service Manager
February 2019 - June 2022 / December 2023 - PRESENT
● Delivered exceptional customer service, handling inquiries and resolving issues to maintain customer satisfaction.
● Developed tracking systems to monitor team schedules and inventory, ensuring data accuracy and supporting efficient operations.
● Fostered a positive environment, encouraging open communication and proactive problem-solving within the team. SANTA ROSA DE LIMA CATHOLIC CHURCH, San Fernando - Receptionist
May 2023 - September 2023
● Managed data entry tasks, including tracking guest visits and handling administrative paperwork.
● Utilized strong multitasking abilities to maintain front desk operations while addressing incoming calls, emails, and guest inquiries.
● Worked with management to streamline internal processes, enhancing the flow of communication and administrative efficiency.
Additional work experience available upon request. EDUCATION
California State University, Northridge - B.A. in Art September 2015 - December, 2020
Los Angeles Mission College, Sylmar - A.A. in Art
September 2013 - June, 2015
CERTIFICATES
User Experience (UX) Design Professional Certificate Coursera - Google (In Progress)
December 2022 - December 2024 (Anticipated Completion)
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