Continuous Improvement Operational Excellence

Alexander Smith

**** *** **** ****, ******** City, MD 21043 443-***-****

*******************@*****.***

Profile

Results-driven Area Manager with a strong focus on customer satisfaction and operational excellence. Proven leadership abilities underpinned by a commitment to high standards, continuous improvement, and fostering positive relationships. Actively engaged in developing innovative solutions to enhance team performance and operational efficiency.

Professional Experience

Area Manager (L4)

Amazon MDT2 July 2023 - June 2024

• Customer Obsession: Prioritized customer needs by ensuring timely handling of inventory and customer shipments to optimize satisfaction.

• High Standards: Insisted on adherence to safety and quality standards through meticulous monitoring of operational procedures and proactive quality sharing initiatives.

• Invent and Simplify: Developed unique batch reports and implemented an Access Database to streamline operations, driving improvements in efficiency and performance.

• Results Achieved:

o Safety: Achieved an 8% Average YTD in SLA, ranking in the top 25%. o People: Maintained an average LBI of 81% YTD and inclusion rate of 90% YTD, placing in the top 25%.

Projects Initiated:

• Launched a scanner battery charging system in A-MOD to reduce idle time, improving overall associate productivity.

Leadership Strengths

• Strong ability to engage associates, building positive working relationships to drive operational improvements.

• Adaptable learner eager to enhance skills and improve operational metrics through ongoing education and curiosity.

Education

Bachelor of Arts in Business Technology Administration University of Maryland, Baltimore County May 2023 Associate of Arts in Business Administration

Howard Community College, Columbia, MD May 2019

Skills

• Proficient in Microsoft Office Suite and related applications

• Strong organizational and multitasking capabilities

• Expertise in inventory management and operational performance

• Effective delegation and team leadership skills

• Tech-savvy with adeptness in developing operational tools and systems Community Involvement

• Board Member for Asians at Amazon: Active in organizing community events and fostering diversity within the workplace.

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